CPU Quality Assurance Advisor in City of Westminster

To undertake quality assurance activities within the Central Packing Unit (CPU), ensuring compliance with established packing standards, procedures and quality requirements. The post holder will monitor performance, conduct audits and inspections, identify areas of non-compliance, and provide appropriate feedback to staff to support continuous improvement. The role is responsible for accurately recording, analysing and reporting quality assurance findings to inform service improvement initiatives and, where necessary, to support formal capability, performance management or disciplinary processes. Through the provision of effective quality assurance and oversight, this role contributes to maintaining the integrity, availability and reliability of operational equipment, ensuring that staff have access to the right equipment, in the right place, at the right time, with a high degree of assurance and confidence in its readiness for use. A key area of responsibility will be the assurance of product quality and patient safety. The post holder will monitor the accuracy and reliability of packing processes to ensure that equipment, consumables and operational pouches are available for staff use and meet required standards. Performance indicators will include reductions in packing errors, monitoring of incident trends, effective management of product recalls, and evidence that identified issues are addressed promptly and effectively. The role will also be responsible for undertaking regular reviews of packing records, scanning data, photographic evidence and associated documentation to provide assurance that quality standards are being maintained. Performance measures will include the timely completion of quality checks, the accuracy of audit findings, and the identification of trends or recurring themes requiring management intervention. An important aspect of the position will be providing feedback, coaching and support to staff to promote a culture of continuous improvement. This will include communicating audit findings, identifying training requirements and monitoring improvements in performance over time. Indicators of success will include reductions in repeat errors, completion of competency assessments and evidence that feedback has resulted in measurable improvements in packing accuracy and compliance.

Our Core Missions

• Our care- delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation- being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London- using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.

Applicants are advised to read all the information enclosed in the advert job description role specification before completing an application.

Qualifications & Experience

• GCSE English and Mathematics (Grade C/4 or above) or equivalent qualification.,
• Experience of undertaking audits, inspections, quality assurance reviews or compliance monitoring within a healthcare, logistics, manufacturing, warehousing, quality assurance or regulated environment
• Experience of investigating incidents, complaints, non-conformances or quality concerns, including gathering evidence, analysing findings and producing written reports
• Experience of maintaining accurate records, analysing performance information and producing reports for management or governance purposes.
• Experience of working within standard operating procedures, quality standards and documented processes, ensuring compliance with organisational requirements
• Experience of providing feedback to individuals and teams, including supporting improvements in performance, quality or compliance
• Experience of working collaboratively with a range of stakeholders to resolve operational issues and implement improvement actions.
  Educated to Level 4 qualification standard (e.g. HNC, Certificate of Higher Education, Foundation Degree) or equivalent experience in quality assurance, governance, compliance, logistics, healthcare operations or a related field or demonstrable experience, Excellent attention to detail with the ability to identify discrepancies, errors and areas of non-compliance.
• Strong analytical and problem-solving skills with the ability to interpret information, identify trends and make evidence-based recommendations.
• Ability to undertake difficult conversations sensitively and professionally when discussing performance, quality concerns or non-compliance. Competent in the use of Microsoft Office applications, including Excel, Word, Outlook and Teams.
• Excellent verbal communication and interpersonal skills, with the ability to explain findings, challenge practice constructively and influence improvement without direct managerial authority.
• Excellent written communication skills with the ability to prepare clear, concise and professional reports, audit findings and investigation documentation.