administration assistant in City of Westminster

We're looking for an efficient, friendly, and approachable administration assistant to join our user insights and experience design team. This is an exciting opportunity to play a key role in supporting the management of our user feedback systems and processes. This includes the NHS Friends and Family Test survey. In this role, you will provide essential administrative support to ensure the smooth running of the team's activities. You will contribute to improving how we collect and respond to patient feedback across all our locations, helping to enhance patient satisfaction and overall experience. You will also help us to support patients to give their feedback, ensuring we collect from as many people as possible. Strong communication is at the heart of everything we do, and you will be part of a team that is dedicated to ensuring patient voices are heard and acted upon.,

• To liaise with participating wards/department who collect patient experience data and ensure that the data collected in each area is correctly mapped to the area.
• To visit wards and departments on a regular basis to resolve simple technical issues and upload data as required.
• To enter paper surveys onto the patient feedback database system.
• To ensure that all data is accurately entered and accounted for within definitive timescales to meet required reporting deadlines.
• To check and audit paper surveys on a monthly basis.
• To greet patients/clients and visitors in a polite and respectful manner that promotes their sense of dignity at all times.
• To provide staff with a helpful and courteous support service and aim to resolve the problems in a timely manner.
• To have active input in the review of work instructions/protocols for thedepartment.
• Provide cover for colleagues as appropriate.
• Comply with written standard operating procedures and work practices., The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
  GCSE level including English & Maths or equivalent, NVQ Level 2 in Business Administration, Experience working with the public in a customer orientated environment, Previous experience of working in Healthcare Environment, Computer literate
• Good telephone manner
• Excellent interpersonal and communication skills
• Good telephone skills
• Ability to work well under pressure
• Good data entry speed and accurate inputting
• Good numerical skills Methodical and well organised
• Attention to detail both written and verbal
• Flexibility, Reliability polite and pleasant nature
• Punctuality, Ability to work unsupervised and as part of a team using own initiative
• Ability to communicate easily and effectively with staff/patients, and effectively support any technical issues or reporting concerns.
• Able to speak and write English to the appropriate standard necessary to fulfil the job requirements, Good understanding of Microsoft Office packages
  At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
• Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widines health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.