Telephone Triage Practitioner in Cardiff

Work in accordance with Nursing and Midwifery Council Code of Professional Conduct, Standards for Conduct, Performance and Ethics. Possess strong clinical skills and sound judgement appropriate to Out of Hours Patients demands which will be underpinned by experience and theoretical knowledge.

Exercise a high degree of professional autonomy, critical judgement and refer to other members of the multidisciplinary team as appropriate. To undertake telephone nursing assessment, providing advice and, if necessary, onward referral to the appropriate agency or professional, for people with a wide range of conditions accessing the Out of Hours service.

To critically analyse complex information alongside professional skills, knowledge and experience. To negotiate with patients the most appropriate course of action to meet their immediate health needs. To competently and confidentially deal with potential and real emergency situations and initiate emergency care when presented with life‑threatening conditions, ensuring an immediate response from the emergency services.

To communicate effectively with all groups and diversity of cultures in a sensitive and empathetic manner, using tact, diplomacy and persuasion. To negotiate effectively, especially when dealing with verbally aggressive callers, people with mental health problems, anxious parents.

To provide and receive highly complex and contentious information and have the ability to diffuse potentially emotive situations such as distressed parents, those suffering or caring for the terminally ill. To have a clear understanding of legal and professional issues surrounding current and future practice especially in respect to Safeguarding Children guidance/Protection of Vulnerable Adults guidance and initiate appropriate action as required.

To ensure effective communication with patients and their carers, including the provision of patient education, emotional support and opportunistic health promotion where appropriate. To liaise with external agencies such as Police, Ambulance, Crisis Resolution Team, Health Visitors, Social Workers, General Practitioners, Accident and Emergency, Poisons Information.

To act as an advocate for the patients and relatives, reviewing ethical decisions and acting in the patient's best interests at all times. To be responsible and accountable for legible and contemporaneous nursing records through computer system. Maintaining computer literacy skills and attending mandatory training as required.

Provide and administer required treatment and involve other medical staff as necessary. Maintain confidentiality of members of the public and staff at all times. Undertake non‑medical prescribing as and when appropriately trained in conjunction with telephone triage.