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- Tasks: Provide essential admin support to the Neuroendocrine Tumour Service and coordinate patient management.
- Company: Join Cardiff and Vale University Health Board, a leading health provider in the UK.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Why this job: Be part of a dedicated team improving health outcomes for patients with Neuroendocrine Tumours.
- Qualifications: GCSEs in English and Maths, plus secretarial experience and IT skills.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 22800 - 25800 £ per year.
An exciting and rare opportunity has arisen for an enthusiastic individual to join the NETs service. We invite applicants for the role of Service Coordinator/Secretary. This is a permanent position.
Since 2017, NHS Wales Joint Commissioning Committee (JCC) have commissioned a service for patients with Neuroendocrine Tumours (NETs) for South Wales in partnership with Velindre Cancer Centre and Swansea Bay University Health Board. Serving a population of 2.5 million, it is hosted by Cardiff & Vale University Health Board. As one of the larger centres in the UK, it has been accredited as a European Centre of Excellence since 2022, receiving approximately 200 new patients a year in addition to a large cohort of follow-up patients living with the disease.
Main duties of the job
The Service Coordinator/Secretary will provide vital administrative support to clinical teams within the Neuroendocrine Tumour Service. This post is therefore an integral part of the NETs team and will report directly to the Service Manager and Lead NET Consultant. The successful candidate will work closely with the Clinical Lead and Clinical team and will play a vital role in the day-to-day running of the Service.
The successful candidate will have significant admin/secretarial experience with knowledge of using Windows and Microsoft packages. Exceptional written and oral skills are required as well as the ability to multi-task. Good organisational and time management skills are also required.
The range of duties will be full of variety:
- Coordinating the provision of comprehensive secretarial and administrative service to the South Wales Neuroendocrine Cancer Service.
- Meeting clerical/admin service requirements efficiently and effectively.
- Managing the patient administration including waiting list and referral management, booking processes, correspondence and maintaining medical records.
- Communicating with a wide range of professional staff, patients, relatives, and carers utilising tact and diplomacy both internal and external to UHB.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focused on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support. Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
You will be able to find a full job description and Person Specification attached within the supporting documents.
Person Specification
Qualifications
- GCSE English/maths or equivalent
- Secretarial qualifications R.S.A. Stage III or equivalent computing/business administration qualification or evidence of relevant experience
Knowledge & Experience
- Experience of using Windows, Microsoft Word, PowerPoint, Excel and Outlook packages
- Significant admin/secretarial experience
- Experience of team working and working with people
- Experience of database systems
- Can demonstrate broad experience in office administration
- Experience of working within healthcare
- Experience of working with Microsoft365 products e.g. SharePoint
Skills
- Well organised methods of working
- Excellent verbal and written communication skills
- Ability to organise and collate data using database packages
- Ability to work to deadlines, attention to detail
Special Knowledge
- Knowledge of medical terminology
- Knowledge of a range of UHB policies and procedures
- Experience of using patient systems - PMS, Welsh and Cardiff Clinical Portals
- Experience of oracle ordering system
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £27,898 to £30,615 a year per annum, pro rata.
South Wales Neuroendocrine Service Coordinator/ Secretary in Cardiff employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land South Wales Neuroendocrine Service Coordinator/ Secretary in Cardiff
✨Tip Number 1
Get to know the company! Research Cardiff and Vale University Health Board and their Neuroendocrine Service. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local health events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to admin roles and healthcare. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Cardiff and Vale University Health Board.
We think you need these skills to ace South Wales Neuroendocrine Service Coordinator/ Secretary in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Coordinator/Secretary role. Highlight your relevant admin experience and skills that match the job description, like your knowledge of Microsoft packages and organisational abilities.
Show Off Your Communication Skills: Since exceptional written and oral skills are a must, use your application to demonstrate these. Keep your language clear and professional, and make sure to proofread for any typos or errors before hitting send!
Be Specific About Your Experience: When detailing your previous roles, be specific about your responsibilities and achievements. Mention any experience you have in healthcare settings or with patient administration systems, as this will set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Service Coordinator/Secretary role. Familiarise yourself with the specific duties mentioned in the job description, such as managing patient administration and coordinating secretarial services. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Admin Skills
Since this role requires significant admin experience, be prepared to discuss your previous roles where you've excelled in administrative tasks. Bring examples of how you've effectively used Microsoft packages and managed multiple tasks simultaneously. Highlighting your organisational skills will show that you're a perfect fit for the fast-paced environment.
✨Communicate with Confidence
Exceptional verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've successfully communicated with diverse groups, like patients or healthcare professionals, to illustrate your ability to handle sensitive situations with tact and diplomacy.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the challenges faced by the Neuroendocrine Service, or how they measure success in this role. This not only shows your interest but also helps you gauge if the position aligns with your career goals.
