Operational Improvement Manager in Cardiff

About the Employer

Public Health Wales is the national public health agency in Wales. Its purpose is “Working together for a healthier Wales”.

Responsibilities

Lead and deliver service improvement and transformation initiatives.

Support the development of a continuous improvement culture across teams.

Work collaboratively with stakeholders to redesign and improve services.

Use data and insight to identify opportunities and drive measurable outcomes.

Influence and support senior leaders to align improvement with strategic priorities.

If applying internal to NHS, the applicant will be appointed on a secondment only and must obtain approval from the substantive manager before applying.

Qualifications

• Educated to relevant Masters Degree level (e.g., Masters in Health, Advanced Practice, Quality Improvement) or appropriate demonstrable experience at Masters Level.
• Knowledge of quality assurance requirements within healthcare.
• Service improvement qualification (desirable).
• Professional qualification and registration (e.g., NMC, UKPHR or equivalent).
• Ability to speak Welsh (desirable – levels 1 to 5); English and/or Welsh speakers welcome.
• Significant management experience in a senior role, including staff management, ideally within NHS.
• Experience of successfully leading and implementing projects at a national level.
• Expertise in delivering highly specialist change management and quality improvement services.
• Experience of managing budgets.
• Experience of working with commercial suppliers and external agencies.
• Ability to manage the quality assurance and improvement agenda across health programmes.
• Ability to analyse and communicate highly complex information to different organisations and audiences, including formal presentations.
• Ability to develop and maintain effective working relationships with team members and other staff.
• Ability to provide, receive and record both routine and highly complex communications, electronically, orally and written.
• Ability to organise, plan and prioritise a complex strategic programme to meet deadlines involving other disciplines/organisations.
• Ability to work closely with people in other disciplines and form professional working relationships, especially senior clinicians.
• Demonstrate ability to carry out analysis, interpretation and comparison of complex change management and quality improvement training issues, acting as an expert reference point.
• Ability to present and showcase achievements and progress of the quality agenda within the organisation.
• Ability to train multi‑disciplinary groups, including clinical staff, through the delivery of multi‑organisational training programmes.
• Demonstrated initiative, creativity, flexibility to meet the needs of the service and a personal ethos of continuous improvement.
• Show ability to gain understanding of other professionals’ problem‑solving requirements.
• Ability to translate strategy into action.
• Knowledge of the NHS and Quality Improvement agenda and methodologies, including current QI change‑management strategy.
• Demonstrable additional specialist knowledge and expertise (e.g., advanced presentation and facilitation skills).
• Ability to travel between sites across Wales in a timely manner to meet service needs.

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service (formerly CRB) check will be required.