At a Glance
- Tasks: Lead and monitor patient flow, ensuring efficient admissions and discharges.
- Company: Join a health board dedicated to excellent patient experiences and continuous development.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for leadership and personal growth.
- Why this job: Be at the forefront of healthcare, improving patient experiences every day.
- Qualifications: Teaching qualification or working towards, with strong clinical knowledge.
The predicted salary is between 50129 - 57365 £ per year.
The closing date is 25 June 2026. Full‑time position; part‑time applicants may also be considered. Our mission is to provide an excellent patient experience and pursue continuous personal and service development. The role of the Operational Flow Manager / Senior Controller is pivotal in leading and monitoring operational issues relating to patient flow throughout the health board. The post holder will lead patient‑focused management of patient flow through the Emergency Unit and the rest of the hospital, ensuring the effective flow of unscheduled and scheduled patient streams from admission to discharge. This includes collaboration with senior managers, clinical teams, the Head of Operations, and the Head of Patient Flow, and providing professional leadership to Patient Flow Coordinators, Bed Bureau staff and Discharge Lounge staff. Use of clinical expertise, knowledge and skills to contribute to a high‑quality service, with a particular emphasis on time flow. The ability to speak Welsh is desirable; English and/or Welsh speakers are welcome to apply.
Main duties of the job:
- Work collaboratively with the unscheduled care team to ensure safe patient flow through the emergency and assessment units.
- Monitor and report barriers to discharge, working with Directorate Teams, Clinical Support Services and external organisations/agencies.
- Act as the lead operational link with Directorate Management Teams, senior nurses and medical staff during bed shortages, maintaining a proactive approach to bed crisis management.
- Communicate with senior clinicians and executives regarding high‑level decisions on patient flow, such as waiting lists and elective admissions.
- Coordinate with key departments to ensure a coordinated and efficient approach to patient admissions.
- Develop common approaches to patient access and bed capacity with other health boards, the Welsh Ambulance Service Trust, local health boards and the Welsh Government.
- Work with clinical boards to develop systems and processes that support patient flow.
Qualifications:
- Teaching qualification or working towards.
- Evidence of continuing professional development.
Experience:
- Meets all essential criteria as per attached job description/person specification.
- Excellent expert clinical knowledge and experience across a broad range of areas.
- Highly specialised knowledge of patient flow concepts, including admission and discharge processes.
- Experience of instigating or managing change.
- Experience of managing conflict in the workplace.
- Experience of effectively managing and leading a team of staff.
- Excellent understanding of current nursing issues.
- Experience of policy/protocol development.
- Teaching staff of different levels and expertise.
- Meets all desirable criteria as per attached job description/person specification.
- Previous experience of managing an acute hospital site within an unscheduled care setting.
Skills:
- Specialist skills.
- Excellent expert clinical knowledge and experience across a broad range of areas.
- Highly specialised knowledge of patient flow concepts, including admission and discharge processes.
Knowledge:
- Specialist knowledge.
- Expert knowledge of the emergency admission process.
- Knowledge of the process of change management.
- Demonstrated commitment to change and process management in a dynamic environment.
- Meets all desirable criteria as per attached job description/person specification.
- Knowledge of service improvement methodologies, tools and techniques.
Other Personal qualities:
- Time management and organisational skills.
- Ability to conduct and evaluate own projects successfully.
- IT skills.
Other:
- Ability to lead at a senior level, plan, manage, implement, organise and problem‑solve and influence others.
- Adaptable to change.
- Ability to recognise stress in oneself and others and act accordingly.
- Ability to lead and motivate staff and provide professional leadership with proven documented previous experience.
- Personal maturity.
- Ability to support and mentor staff.
- Ability to communicate complex, sensitive, contentious information where there are barriers to understanding.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.
Salary: £50,129 to £57,365 a year (pro rata).
Operational Flow Manager / Senior Controller in Cardiff employer: Cardiff and Vale University Health Board
As an employer, we are dedicated to fostering a supportive and collaborative work environment that prioritises the well-being of both our staff and patients. Our commitment to continuous professional development ensures that employees have ample opportunities for growth and advancement within the healthcare sector. Located in a vibrant community, we offer a unique chance to make a meaningful impact on patient care while enjoying a fulfilling career in a dynamic and rewarding setting.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Operational Flow Manager / Senior Controller in Cardiff
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We think you need these skills to ace Operational Flow Manager / Senior Controller in Cardiff
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cardiff and Vale University Health Board.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cardiff and Vale University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cardiff and Vale University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
