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- Tasks: Provide IT support and troubleshoot issues for over 15,000 staff members.
- Company: Leading health board in the UK with a commitment to digital innovation.
- Benefits: Gain a Foundation Apprenticeship and valuable work experience.
- Why this job: Kickstart your career in IT while making a difference in healthcare.
- Qualifications: Minimum of 5 GCSEs and strong communication skills required.
- Other info: Flexible working environment with opportunities for personal growth.
The predicted salary is between 800 - 1400 £ per month.
A leading health board in the UK is looking for an IT Service Desk Apprentice to assist with providing IT support to over 15,000 staff members across various locations.
Responsibilities include:
- Troubleshooting IT issues
- Managing support calls
- Participating in projects
Candidates should have:
- A minimum of 5 GCSEs
- Good communication skills
- A flexible approach to work
This apprenticeship offers the opportunity to obtain a Foundation Apprenticeship in Digital Application Support. The position requires a Disclosure and Barring Service check.
IT Service Desk Apprentice – Start Your Digital Support in Cardiff employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice – Start Your Digital Support in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the health board on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common IT support scenarios. We can help you prepare by simulating troubleshooting questions to boost your confidence.
✨Tip Number 3
Show off your passion! When discussing your interest in IT, share any personal projects or experiences. It’s all about demonstrating that you’re eager to learn and grow with the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’ve got loads of resources to help you stand out from the crowd.
We think you need these skills to ace IT Service Desk Apprentice – Start Your Digital Support in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the IT support role, so don’t be shy about showcasing your GCSEs and any tech-related projects you've been involved in!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the apprenticeship and explain why you’re the perfect fit for our team. We love seeing candidates who are passionate about digital support and eager to learn.
Show Off Your Communication Skills: Since this role involves assisting over 15,000 staff members, good communication is key. In your application, give examples of how you've effectively communicated in past roles or projects. We want to know you can handle support calls like a pro!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know Your Tech Basics
Brush up on your IT knowledge, especially around common troubleshooting techniques and support tools. Being able to discuss how you would handle specific IT issues will show your potential employer that you're ready to jump in and help.
✨Show Off Your Communication Skills
Since you'll be assisting over 15,000 staff members, effective communication is key. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to connect with users who may not be tech-savvy.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle certain situations, like a frustrated user or a technical problem. Think of examples from your past experiences or even hypothetical scenarios to showcase your problem-solving skills.
✨Express Your Willingness to Learn
This apprenticeship is all about growth, so make sure to convey your eagerness to learn and adapt. Share any relevant experiences where you've picked up new skills quickly, and highlight your flexible approach to work.
