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- Tasks: Support IT issues for over 15,000 staff and troubleshoot problems.
- Company: Join Cardiff and Vale University Health Board, a leading health organisation.
- Benefits: Gain a Foundation Apprenticeship and develop essential skills in a supportive environment.
- Why this job: Kickstart your IT career while making a real difference in healthcare.
- Qualifications: 5 GCSEs including Maths and English; passion for IT is key.
- Other info: Flexible shifts and opportunities for growth in a dynamic team.
The predicted salary is between 800 - 1000 £ per month.
As an Apprentice you will be required to assist with the provision of a comprehensive and effective service to support the smooth and efficient running of the Service Desk. You will also be required to communicate effectively and courteously with a range of internal/external personnel and work as part of a team within the service support function delivering a high quality service on behalf of the UHB. To attend regular review meetings with the supervisor and assessor, leading to a Foundation Apprenticeship in Digital Application Support Level 2.
This post is fixed term for 18 months from start date due to apprenticeship contract.
Main duties of the job:- Supporting IT issues and requests for over 15,000 members of staff within Cardiff and Vale across many different site locations.
- Providing support on the phones and troubleshooting issues remotely or physically.
- Managing IT projects and supporting these as well as carrying out daily duties.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us:Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support. Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal.
Job responsibilities:The full Job Description and Person Specification are attached in supporting documents or can be viewed by clicking Apply now.
Person Specification:Qualifications: Minimum of 5 GCSEs (Grades A‑C) including Maths and English. Please note if you are already degree qualified you will be ineligible to apply due to Welsh Government funding criteria on the level 2 qualification.
Experience: Knowledge of Microsoft Packages.
Skills & Abilities: Good Communication Skills / Ability to Work as part of a team / Customer Service Experience / Troubleshooting PCs, Laptops & Printers / Troubleshooting Software and Mobile Devices.
Personal Attributes: Self‑Motivated & Enthusiastic / Passion for working in IT / Flexibility regarding shift pattern.
Special Knowledge: Understanding of Local area networks and Wide area networks / Understanding of server technologies, such as File Sharing and User accounts / Understanding of ICT Security technologies, such as Anti‑Virus and Firewalls.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
IT Service Desk Apprentice in Cardiff employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Apprentice in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Grab a mate and do some mock interviews. Focus on common questions for IT roles and make sure you can showcase your troubleshooting skills and customer service experience.
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and align your skills with their needs. Show them how you can contribute to their mission of delivering excellent care and support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Desk Apprentice in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant abilities!
Show Off Your Communication Skills: Since you'll be communicating with a range of personnel, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and make sure to convey your enthusiasm for the role!
Highlight Your IT Knowledge: Mention any experience you have with Microsoft packages or troubleshooting IT issues. We’re looking for someone who’s passionate about IT, so let us know how you’ve engaged with technology in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with StudySmarter.
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft packages and basic troubleshooting for PCs, laptops, and printers. Being able to discuss these topics confidently will show that you're ready to jump into the role and support the IT needs of over 15,000 staff.
✨Show Off Your Communication Skills
Since you'll be communicating with a range of personnel, practice articulating your thoughts clearly and courteously. Consider role-playing common scenarios you might encounter on the Service Desk to demonstrate your customer service skills during the interview.
✨Demonstrate Team Spirit
Emphasise your ability to work as part of a team. Share examples from past experiences where you collaborated effectively with others, especially in a tech-related environment. This will highlight your fit for the supportive culture at Cardiff and Vale University Health Board.
✨Prepare Questions
Have a few thoughtful questions ready about the apprenticeship and the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it demonstrates your proactive approach to learning and growth.
