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- Tasks: Provide first line IT support and assist in implementing new systems.
- Company: Join Cardiff and Vale University Health Board, a leading health organisation.
- Benefits: Gain valuable experience in healthcare IT with competitive pay and training opportunities.
- Why this job: Make a real difference in healthcare by supporting vital IT systems.
- Qualifications: Experience in IT support is a plus; strong communication skills are essential.
- Other info: Dynamic role with opportunities for growth and development in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Provide first line support across all platforms for CAV UHB and national IT systems. Provide and receive complex and/or sensitive information on a range of IM&T matters and systems. Provide implementation support when new system updates are made. Working autonomously as part of the Implementation Team, the post holder will provide high level system, project and administrative support to more senior staff by assisting in the implementation and support of a range of clinical and patient management systems. The post holder will be required to give support to the Implementation Manager in day to day support and configuration in a range of internal and national systems. They will also be required to assist in project planning and implementation of new functionality.
Responsibilities
- Work as part of the Implementation Team, acting as the first point of contact for many staff and providing support, training and guidance.
- Contribute to the development of policies and procedures and ensure that standard project management methodologies are applied to progress and deliver implementations.
- Support Digital support functions and optimise efficiency for a wide range of local and national systems.
- Provide training and support on a range of systems, processes and Welsh Government rules, including handling highly complicated and/or sensitive information.
- Support the Implementation Team Manager and key stakeholders during the go-live phase of major systems implementation.
- Identify weaknesses or additional/specific needs and provide further support and assistance to users as required.
- Assist Project Management Office in completing Business Analysis for new project requests, including meetings with requesters and key stakeholders to prepare a comprehensive project brief for delivery.
Qualifications and Requirements
- Experience in IT support and implementation within a healthcare or similar environment is desirable.
- Ability to communicate clearly with staff at all levels and to train and guide users on system functionality.
- Proactive and autonomous working style with the ability to manage multiple tasks and projects.
Additional Information
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English. Cardiff and Vale University Health Board reserves the right to close this vacancy after 24 hours if a large number of suitable applications are received. Early applications are encouraged. Please check your email account regularly. Successful applicants will receive recruitment-related correspondence via the email on the application form. To work in the UK, non-UK or RoI nationals require sponsorship for a Health and Care visa or Skilled Worker visa, unless another route allows permission to work. Non-UK/RoI applicants should assess sponsorship likelihood by visiting Work in the UK. If eligible for the Health and Care visa, application costs are lower and the Immigration Health Surcharge may not apply. The ability to speak Welsh is desirable; Welsh and/or English speakers are welcome to apply. Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing thousands of staff and providing a wide range of specialist services across multiple sites and communities.
Digital Support and Project Officer in Cardiff employer: Cardiff and Vale University Health Board
Contact Detail:
Cardiff and Vale University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support and Project Officer in Cardiff
✨Tip Number 1
Network like a pro! Reach out to current employees at Cardiff and Vale University Health Board on LinkedIn. Ask them about their experiences and any tips they might have for landing the Digital Support and Project Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your IT support knowledge, especially in healthcare settings. Be ready to discuss how you would handle complex information and support users effectively.
✨Tip Number 3
Show off your proactive side! Think of examples where you've managed multiple tasks or projects successfully. This will demonstrate your ability to work autonomously, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the implementation of new systems.
We think you need these skills to ace Digital Support and Project Officer in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in IT support and implementation, especially in healthcare. We want to see how your skills align with the role of Digital Support and Project Officer!
Show Off Your Communication Skills: Since you'll be working with staff at all levels, it's crucial to demonstrate your ability to communicate clearly. Use examples in your application that showcase your training and guidance experience. We love a good communicator!
Highlight Your Proactive Approach: We’re looking for someone who can manage multiple tasks and projects autonomously. Share instances where you've taken the initiative or solved problems independently. This will show us you’re the right fit for our Implementation Team!
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of suitable applications. Head over to our website and get your application in as soon as you can!
How to prepare for a job interview at Cardiff and Vale University Health Board
✨Know Your Systems
Familiarise yourself with the specific IT systems and platforms mentioned in the job description. Understanding how they work and their relevance to healthcare will show your commitment and readiness to provide first-line support.
✨Practice Clear Communication
Since you'll be communicating with staff at all levels, practice explaining complex IT concepts in simple terms. This will help you demonstrate your ability to train and guide users effectively during the interview.
✨Show Your Proactive Side
Prepare examples of how you've taken initiative in past roles, especially in IT support or project management. Highlighting your proactive approach will resonate well with the need for autonomous working in this position.
✨Be Ready for Scenario Questions
Expect questions about handling sensitive information and supporting users during system implementations. Think of scenarios where you've successfully navigated similar challenges and be ready to share those experiences.
