At a Glance
- Tasks: Support local GP Practices with patient communications and coordinate access to health services.
- Company: Join a dedicated team at Surrey Heath Primary Care Network, making a difference in healthcare.
- Benefits: Flexible hours, valuable experience in healthcare, and the chance to help your community.
- Other info: Dynamic work environment with opportunities for personal growth and development.
- Why this job: Be the first point of contact for patients and play a vital role in their care journey.
- Qualifications: GCSEs and strong communication skills; experience in customer service is a plus.
The predicted salary is between 37000 - 44000 £ per year.
An exciting opportunity has arisen for passionate individuals to join our fantastic team of Patient Services Coordinators at Surrey Heath Primary Care Network [PCN].
Our Patient Services Coordinators support our local GP Practices with incoming and outgoing phone calls and digital communications, to and from patients.
The Patient Services Coordinators work in our PCN Telephony Hub and are based in our head office in Camberley.
The Patient Services Coordinators team will receive calls from patients, acting as the front door and first point of contact for the local GP Practices, during agreed times and for agreed services.
The team are also responsible for making pro‑active calls to patients for specific clinics being supported or delivered by the PCN or Federation on behalf of the local Practices.
In addition, the team will communicate with patients to help with coordinating key activities for patients including access to services, advice and information, and ensuring heath and care planning is timely, efficient, and patient‑centred.
Responsibilities
Support our local GP Practices with incoming and outgoing phone calls and digital communications to and from patients.
Work in a telephony / virtual reception capacity, acting as the virtual front door for patients, taking patient calls or enquiries (via telephone and other digital systems).
Provide coordination and navigation for people and their carers across health and care services, liaising with other members of the practice team as necessary.
Using effective listening skills in order to understand patient need and provide structured assistance to support the patient to be directed to the most appropriate appointment type, or alternative route for the patient to access the support or care that they need (for example, this may be learnt triage skills or liaising with the on‑site GP to triage into an appointment slot, or signposting to external services, such as NHS 111 or community pharmacy).
Make proactive calls to patients for specific clinics being supported or delivered by the PCN or Federation on behalf of the local Practices.
Communicate with patients to help with coordinating key activities for patients including access to services, advice and information, and ensuring heath and care planning is timely, efficient, and patient‑centred.
Support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional.
Use triage tools and signposting skills to direct patients to the right support or appointment type to best meet their needs.
Sometimes be deployed to a GP surgery to perform these duties.
Be prepared to have face: face and virtual conversations with members of the public (patients seeking to access GP services) of a sensitive nature and which might sometimes feel difficult or challenging.
Work with the PCN, local Practices, and the wider multidisciplinary team in coordinating key activities for patients including access to services, advice and information, and ensuring health and care planning is timely, efficient, and patient‑centred.
Work in a central Patient Support Centre as part of a hub team.
During your training period you will be expected to work directly from one or more local GP Practices.
Manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e‑Consults, providing reception capacity and associated administration.
Use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.
The working hours required for this role are Week 1 Monday, Tuesday and Wednesday 17:00 - 20:00 Thursday and Friday 16:00 - 19:00 Week 2 Wednesday 17:00 - 20:00 Thursday and Friday 16:00 - 19:00 Saturday 8:30 - 14:30.
Qualifications
- 4 GCSEs (C and above) or equivalent, Relevant NVQ Level 3 qualification or equivalent.
- Excellent verbal and written communication skills, including effective listening skills, with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good computer literacy.
- Able to work independently and manage own workload.
- Able to build strong professional relationships.
- Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
- Proven record of excellent written communication skills and a high level of health literacy.
- Able to analyse and interpret information and present results in a clear and concise manner.
- Working knowledge of a customer‑facing, customer service role.
- Experience coordinating with multiple stakeholders or individuals to meet specified outcomes.
- Working knowledge of general practice, or experience of working in primary care, the NHS or social care.
- Experience providing advice/signposting.
- Experience using a patient clinical system such as EMIS.
- Working knowledge of safeguarding and an awareness of the Mental Capacity Act.
- Knowledge of a range of local community groups which support wellbeing.
- Awareness of crisis intervention.
- Experience of undertaking quality improvement activity.
- Creative, flexible and sensitive approach to working with people with diverse support needs.
- Ability to work as part of a team and be flexible in order to ensure a variety of shifts across the rota are filled.
- Ability to motivate people.
- Ability to reflect on and share best practice with peers.
- Able to travel locally as required.
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Patient Services Coordinators in Camberley employer: Cardiff and Vale University Health Board
Cardiff and Vale University Health Board is an exceptional employer, offering a supportive environment for aspiring nephrologists. With a focus on professional development, extensive training, and opportunities for research and teaching, employees can thrive in their careers while contributing to meaningful patient care in a vibrant community. The work culture promotes collaboration and innovation, making it an ideal place for those looking to make a significant impact in healthcare.
Contact Details:
Cardiff and Vale University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Coordinators in Camberley
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
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Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Cardiff and Vale University Health Board.
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We think you need these skills to ace Patient Services Coordinators in Camberley
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
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Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Cardiff and Vale University Health Board, making you an ideal choice for flexible shifts.
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How to prepare for a job interview at Cardiff and Vale University Health Board
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
