Dispenser/Care Navigator in Abergele

GENERAL: The role of Dispensary Assistant requires a methodical approach whilst embracing a professional and patient focused attitude. Duties include: 1. To dispense medication to patients. Accepting, reading/checking, generating and dispensing prescriptions. 2. Stock management re-order and control stock in order to maintain adequate stock supplies at all times. Check invoices and statements against stock. Check expiry date on drugs and dispose of any that are out of date in accordance with the protocol. 3. To supply drugs in a monitored dose system when required. 4. Prescription management work as a Team in filing prescriptions by the doctors and Nurse Practitioner. 5. To be aware of and adhere to organisational policies, SOPS and procedures. 6. To maintain strict confidentiality of information relating to patients, their relatives/carers and other members of staff. 7. To undertake housekeeping tasks within the dispensary. 8. In conjunction with the Dispensary Manager develop and maintain good communication skills. 9. To be willing to undertake necessary training as a requirement for the post. 10. Any other delegated duties considered appropriate to the post. 11. Answering telephone calls. 12. Reception duties 13. Making appointments for the various clinical team., GENERAL: The role of Dispensary Assistant requires a methodical approach whilst embracing a professional and patient focused attitude. Duties include: 1. To dispense medication to patients. Accepting, reading/checking, generating and dispensing prescriptions. 2. Stock management re-order and control stock in order to maintain adequate stock supplies at all times. Check invoices and statements against stock. Check expiry date on drugs and dispose of any that are out of date in accordance with the protocol. 3. To supply drugs in a monitored dose system when required. 4. Prescription management work as a Team in filing prescriptions by the doctors and Nurse Practitioner. 5. To be aware of and adhere to organisational policies, SOPS and procedures. 6. To maintain strict confidentiality of information relating to patients, their relatives/carers and other members of staff. 7. To undertake housekeeping tasks within the dispensary. 8. In conjunction with the Dispensary Manager develop and maintain good communication. 9. To be willing to undertake necessary training as a requirement for the post. 10. Any other delegated duties considered appropriate to the post., In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment. Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Any other training identified by the Dispensary Manager/Practice Manager as necessary for the progression of the individual or the Practice Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services
At Gwrych Medical Centre and Cae Glas Surgery we value patient satisfaction and strive to give everybody the upmost care. A vacancy has become available to become a part-time Dispenser/Care Navigator at our branch surgery (Cae Glas Surgery). This role is vital within our practice. It involves dispensing of medication, admin duties and being able to communicate with our practice population and multi-disciplinary teams. Previous experience would be desirable but full training will be given.

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Excellent communication skills
• Excellent team working skills
• A polite and sympathetic manner
• Ability to use own judgement,, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests
• Dispensing Assistant Qualification Level 2
• Buttercups
• GCSE English and Maths grade A to C
• Computer Literate, Welsh Speaker
• Experience within a dispensing practice
• Experience within primary care, Understanding of medication
• Understanding of stock rotation
• Good interpersonal and communication skills, Experience of working in a dispensary
• Experience of working within a team
  Gwrych Medical Centre in Abergele is the main surgery and Cae Glas Surgery in Llanfairhalhaiarn is our branch surgery. We are a forward thinking practice with an excellent team of 10 partners, 5 salaried GPs and we are also a training practice with currently 5 trainees. We are supported by an excellent admin team.