At a Glance
- Tasks: Lead the commercial and technical operations of our service business across Great Britain.
- Company: Join Uniphar Medtech, a leader in medical technology with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a growing team with a commitment to operational excellence.
- Why this job: Make a real impact in healthcare by enhancing service delivery and customer satisfaction.
- Qualifications: Experience in medical device servicing and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
The GB Service Commercial & Technical Operations Manager holds responsibility for the commercial performance, strategic direction, and operational delivery of the Service business in Great Britain. This management role oversees the development of service revenue streams, commercial contract management, vendor partnerships, and end-to-end technical service operations.
The role provides leadership to the GB technical service team, ensuring consistent operational excellence, customer satisfaction, and growth of the service business in alignment with Uniphar Medtech’s commercial objectives.
Key Responsibilities- Strategic & Commercial Leadership
- Lead the commercial performance of the GB Service business, with responsibility for revenue generation, service profitability, and growth across maintenance contracts, installation services, and return to bench services.
- Contribute to development and lead the execution of the Cardiac Services/Uniphar Medtech Service strategy, including new service product offerings, pricing structures, and market expansion opportunities.
- Manage service contract lifecycle, including proposal development, negotiation, renewal, and KPI monitoring to maximise customer retention and long-term revenue.
- Build strong supplier and vendor partnerships to ensure competitive, reliable, and scalable service capability across all product portfolios.
- Operational & Technical Leadership
- Provide senior leadership to the technical service team, ensuring the team is resourced, trained, and structured to meet current and future operational demands.
- Oversee the delivery of installation, commissioning, maintenance, repair, and upgrade activities for medical devices and associated systems across GB.
- Ensure effective workforce planning, field-service efficiency, and performance management to achieve service delivery KPIs and customer expectations.
- Lead continuous improvement initiatives to enhance efficiency, service quality, and engineering capability.
- Governance, Quality & Compliance
- Ensure that GB service operations maintain full compliance with all relevant regulatory, safety, quality, and documentation standards.
- Responsibility for technical governance across the GB Service team, ensuring adherence to SOPs, service protocols, and quality management systems.
- Provide accurate, complete, and timely reporting on service performance, commercial indicators, customer issues, and operational risks.
- Serve as a senior customer-facing representative for GB Service, maintaining strong relationships with healthcare providers, procurement bodies, and commercial partners.
- Support the sales team with advanced technical expertise, collaborating in pre-sales activities, product demonstrations, and solution development.
- Act as the strategic point of contact for escalated customer issues, ensuring prompt resolution and long-term customer confidence.
- RQF/NQF Level 5–6 qualification in Electrical/Electronic Engineering, Biomedical Engineering, Physics. Equivalent experience may be considered.
- Significant experience in servicing medical devices and/or clinical engineering environments, including complex installations and field-based technical support.
- Demonstrated experience in leading or developing technical or field service teams.
- Strong IT proficiency; IT-related qualifications or experience supporting medical IT systems will be an advantage.
- Full UK driving license & eligibility to work in the United Kingdom.
- Excellent leadership, communication skills, customer engagement, and problem-solving skills, with the ability to influence at senior levels.
Service Commercial and Technical Operations Manager - UK in Northampton employer: Cardiac Services
Uniphar Medtech is an exceptional employer, offering a dynamic work environment in Northampton where innovation meets operational excellence. With a strong focus on employee growth and development, the company provides comprehensive training and leadership opportunities within a collaborative team of skilled engineers. Employees benefit from competitive remuneration, a commitment to compliance and quality, and the chance to make a meaningful impact in the healthcare sector through strategic service management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Commercial and Technical Operations Manager - UK in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its services thoroughly. Understand their values and how they align with your experience. We want you to walk in feeling confident and ready to showcase how you can contribute to their success!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and get comfortable with the process. We suggest focusing on your leadership and technical skills, as these will be key in the role you're aiming for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand!
We think you need these skills to ace Service Commercial and Technical Operations Manager - UK in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Commercial and Technical Operations Manager. Highlight your experience in managing service operations, commercial performance, and technical leadership. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your achievements in service management and how you can contribute to our team at StudySmarter.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've successfully managed teams in the past and driven operational excellence. We love seeing strong leaders!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Cardiac Services
✨Know Your Stuff
Make sure you brush up on your knowledge of medical devices and clinical engineering. Understand the key responsibilities of the role, especially around service revenue streams and contract management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed projects. Highlight how you ensured operational excellence and customer satisfaction. This is crucial as the role involves leading a technical service team and driving performance.
✨Understand the Company’s Goals
Research Uniphar Medtech’s commercial objectives and recent developments in the industry. Be ready to discuss how you can contribute to their strategy, particularly in terms of market expansion and new service offerings. This shows that you’re aligned with their vision.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as managing vendor partnerships or resolving escalated customer issues. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to maintain strong relationships with stakeholders.
