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- Tasks: Maintain and repair medical devices in hospitals, ensuring top-notch customer satisfaction.
- Company: Join Uniphar Medtech, a leader in healthcare technology with a commitment to innovation.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for training and development.
- Other info: Dynamic role with travel opportunities across the UK and Ireland.
- Why this job: Make a real difference in healthcare while working with cutting-edge medical technology.
- Qualifications: QCF/RQF Level 4-5 in Clinical engineering or related field; experience in medical device service required.
The predicted salary is between 30000 - 40000 £ per year.
Cardiac Services is recruiting a new position for Field Service Engineer in our expanding Service department. The successful candidate will play a vital role in maintaining a range of medical devices located in hospitals and other healthcare facilities throughout the assigned geographical region. A portion of the time will also be required to support devices that are returned to our facilities for servicing and repair. They will proactively manage customer relationships, understanding the need for excellent communication, high levels of customer satisfaction, and regulatory compliance. An attractive salary and benefits package is available for the right candidate for this role. The candidates should ideally be based near Edinburgh or Glasgow.
Key Outcomes
- Installations of new equipment, routine preventative maintenance and repair visits across a range of supplied and supported medical devices.
- The range of equipment to be serviced includes but is not limited to X-ray equipment, Patient/Fetal monitoring, ECG Recorders, Cardiology management/information systems and Diagnostic Imaging ancillary equipment.
- Whilst work will mainly be in the assigned geographical area, there will be occasions where working in other parts of the UK and Ireland will be required.
- Comply with protocols relevant to our group-wide ERP and service management system.
- Liaise with customer support administration on a regular basis.
- Timely submission of electronic service reports and associated documentation for further processing and invoicing.
- Work undertaken by engineers must comply with the relevant Company Quality procedure relating to that service or activity.
- Attend training courses provided locally and at various manufacturers' facilities abroad.
Key Skills & Experiences
- Qualifications: a minimum QCF/RQF Level 4-5 qualification (or equivalent experience) in Clinical engineering, electronic servicing, Mechatronics, Physics, or related discipline.
- Experience in medical device service or electronic equipment is essential.
- 2 to 5 years of field service experience desirable.
- The candidate will be comfortable working with IT systems and networks.
- Although not required, an IT-related qualification would be an advantage.
- Full driver's license.
- Good analytical thinking and troubleshooting skills to resolve engineering problems.
- Customer focused with excellent written and oral communication skills.
- The role is customer facing, so the candidate will be approachable, personable and a team player with an ability to strike a professional rapport with a wide range of customers including Clinicians, Estates and EBME departments.
Uniphar Medtech is an equal opportunities employer.
Field Service Engineer, UK (Scotland) in Edinburgh employer: Cardiac Services
Contact Detail:
Cardiac Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer, UK (Scotland) in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to professionals in the medical device field on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Field Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. We recommend practising common interview questions related to medical devices and troubleshooting scenarios. Show them you’re the perfect fit for maintaining those vital pieces of equipment!
✨Tip Number 3
Don’t forget to showcase your soft skills! Being personable and approachable is key in this role. We suggest sharing examples of how you've built strong relationships with customers in past positions during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Field Service Engineer position!
We think you need these skills to ace Field Service Engineer, UK (Scotland) in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with medical devices and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves customer interaction, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cardiac Services
✨Know Your Tech
Brush up on your knowledge of medical devices, especially those mentioned in the job description like X-ray equipment and ECG Recorders. Being able to discuss specific technologies and their applications will show your expertise and enthusiasm for the role.
✨Customer Communication is Key
Since this role involves a lot of customer interaction, prepare examples of how you've successfully managed customer relationships in the past. Highlight your communication skills and any experiences where you resolved issues or improved customer satisfaction.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific engineering problems you've encountered and how you solved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your analytical thinking led to successful outcomes.
✨Familiarise Yourself with Compliance Protocols
Understand the importance of regulatory compliance in the medical field. Be prepared to talk about any relevant experience you have with quality procedures or ERP systems, as this will demonstrate your readiness to adhere to company standards.