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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and promote spa treatments in a luxury environment.
- Company: Join the award-winning team at Carden Park Hotel's luxury spa.
- Benefits: Competitive salary, discounts, free meals, and wellness perks.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Friendly personality and passion for customer service; experience preferred but not essential.
- Other info: Full-time role with career development opportunities in a supportive team.
The predicted salary is between 26600 - 26600 £ per year.
The Spa at Carden is looking for a passionate and welcoming individual to join our award-winning luxury spa team as a Spa Receptionist. You’ll be the first point of contact for our guests, creating a warm, professional, and memorable experience from the moment they arrive. If you have a friendly personality, a genuine love for customer care, and a desire to deliver exceptional service, we would love to hear from you.
Your Day With Team Carden
- Provide a warm and professional welcome to all guests upon arrival
- Manage spa bookings and process payments efficiently
- Anticipate and meet guests’ needs in a helpful and proactive manner
- Promote and maximise sales through upselling treatments and retail products
- Work collaboratively with the wider spa team to deliver a seamless guest experience
About You
- You have a warm, friendly, and professional approach
- You are passionate about delivering outstanding customer service
- You are confident communicating with guests and building rapport
- You are organised, reliable, and able to multitask in a busy environment
- You have a positive attitude and enjoy working as part of a team
- Previous experience in a spa, hospitality, or customer-facing role is desirable but not essential
Enjoy a full time role of 40 hours per week, working both evenings and weekends. Applicants should be able to drive and have access to a vehicle due to the rural location of Carden. Salary up to £26,600 per annum plus extensive benefits.
Be Part of Team Carden
Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident and personable, with excellent communication skills. You will be part of a remarkable team, working in an award winning luxury Spa. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.
The Perks of Team Carden Benefits
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- 20% off all Pursuits activities
- Free use of tennis courts and equipment and games rooms
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
Spa Receptionist in Chester employer: Carden Park Hotel
Contact Detail:
Carden Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist in Chester
✨Tip Number 1
Make sure to research Carden Park Hotel and its spa services before your interview. Knowing the ins and outs of what they offer will help you connect with the team and show your genuine interest in providing exceptional service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, being able to engage warmly and professionally is key. Try role-playing with a friend to get comfortable with welcoming guests and handling inquiries.
✨Tip Number 3
Show off your multitasking abilities during the interview. Think of examples from your past experiences where you successfully managed multiple tasks at once, especially in busy environments. This will demonstrate that you're ready for the fast-paced spa setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining Team Carden and ready to dive into the world of luxury spa service.
We think you need these skills to ace Spa Receptionist in Chester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and warm nature in your words.
Tailor Your Application: Make sure to highlight your customer service skills and any relevant experience. We love seeing how your background aligns with our values at Team Carden, so customise your application to reflect that!
Show Enthusiasm: Express your passion for the spa industry and customer care in your application. We’re looking for someone who genuinely loves creating memorable experiences for guests, so let that enthusiasm come through!
Apply Through Our Website: For the best chance of joining our amazing team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to becoming a Spa Receptionist!
How to prepare for a job interview at Carden Park Hotel
✨Show Your Warmth
As a Spa Receptionist, your friendly personality is key. During the interview, make sure to smile and engage warmly with your interviewer. Practice greeting them as if they were a guest arriving at the spa; this will showcase your ability to create a welcoming atmosphere.
✨Know the Spa Inside Out
Familiarise yourself with the services and treatments offered at Carden Park Hotel's spa. Be prepared to discuss how you would promote these services to guests. This shows your genuine interest in the role and your proactive approach to upselling.
✨Demonstrate Your Organisational Skills
Since the role involves managing bookings and payments, be ready to share examples of how you've successfully handled multiple tasks in a busy environment. Highlight any previous experience where you had to stay organised under pressure, even if it’s from a different job.
✨Emphasise Teamwork
Teamwork is crucial in delivering a seamless guest experience. Prepare to discuss how you’ve collaborated with others in past roles. Share specific instances where you contributed to a team goal or helped a colleague, showing that you’re a reliable team player.