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- Tasks: Manage guest bookings and provide exceptional customer service at Carden Park Hotel.
- Company: Join the friendly team at Carden Park Hotel, known for its high standards.
- Benefits: Enjoy discounts on accommodation, food, spa, and free staff lunches.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Previous experience in customer service or hotel reservations is preferred.
- Other info: Access to career development opportunities and a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
We’re seeking a friendly and enthusiastic Hotel Reservationist to join our Reservations team. You’ll provide exceptional customer service while managing guest bookings and creating outstanding first impressions that reflect the high standards of Carden Park Hotel.
Responsibilities
- Handle guest reservations via phone, email, and online booking systems
- Provide accurate information on room types, rates, packages, and hotel amenities including the spa
- Process bookings, amendments, and cancellations efficiently
- Maintain up-to-date and accurate guest records in the reservation system
- Coordinate with Reception and sales teams to ensure smooth guest arrivals
- Upsell room upgrades and hotel services where appropriate
- Respond promptly and professionally to guest enquiries and requests
Qualifications
- Previous experience in hotel reservations, front desk, or customer service preferred
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Comfortable using reservation systems and basic computer applications
- Ability to multitask and work well under pressure
- Professional telephone manner and customer-focused attitude
Benefits
- Commission Incentive Scheme
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
- Access to an Employee Assistance Programme
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident with computer skills and an excellent telephone manner whilst taking the guest’s hotel booking. You will have confidence talking with our guests and selling everything that is wonderful about Carden Park Hotel. You will be part of a remarkable team in a busy environment and team work is essential. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.
Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.
Reservationist in Chester employer: Carden Park Hotel
Contact Detail:
Carden Park Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservationist in Chester
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Carden Park's amenities, room types, and services. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the place.
✨Tip Number 2
Practice your phone skills! Since you'll be handling reservations over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to nail that perfect telephone manner before your interview.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to thrive in a busy environment like Carden Park.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Reservationist in Chester
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to create those outstanding first impressions for our guests.
Tailor Your Experience: Make sure to highlight any relevant experience you have in hotel reservations or customer service. We love seeing how your skills can transfer to this role, so don’t be shy about showcasing what you bring to the table!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us see your attention to detail right from the start!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Carden Park Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with Carden Park Hotel and its offerings. Research their room types, rates, and amenities, especially the spa services. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
As a Reservationist, strong communication is key. Practice answering common interview questions out loud, focusing on clarity and professionalism. You might even want to role-play with a friend to simulate handling guest enquiries or reservations.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage multiple tasks under pressure. Think of examples from your past experiences where you successfully juggled responsibilities, like managing bookings while providing excellent customer service. This will demonstrate your ability to thrive in a busy environment.
✨Bring Your Enthusiasm
Let your passion for customer service shine through during the interview. Share why you love helping guests and creating memorable experiences. A friendly and enthusiastic attitude can set you apart and align perfectly with the values of Carden Park Hotel.
