At a Glance
- Tasks: Welcome guests and create memorable experiences in a luxury spa environment.
- Company: Join the award-winning team at Carden's 5* luxury Spa.
- Benefits: Enjoy competitive salary, service charge, discounts, free meals, and career development.
- Other info: Access to transport is needed due to our rural location.
- Why this job: Be the first point of contact and make guests feel special every day.
- Qualifications: Friendly personality, excellent communication skills, and a passion for hospitality.
The predicted salary is between 26600 - 26600 £ per year.
Position: Spa Receptionist
Contract: Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.
The Spa at Carden is looking for a personable and professional Spa Receptionist to join our award-winning, 5* luxury Spa team.
As the first point of contact for our guests, you’ll create a welcoming and memorable experience through exceptional service, genuine warmth and attention to detail.
If you have a passion for hospitality and love making people feel truly cared for, we would love to meet you.
Your day with Team Carden
- Welcoming all guests to the Spa with a warm, professional and genuine welcome.
- Checking guests in and ensuring they have everything they need for their visit.
- Conducting a familiarisation tour of the spa facilities with the guests
- Processing payments accurately and efficiently for spa experiences, treatments and products.
- Responding to guest enquiries and meeting their requirements in a helpful, proactive and professional manner.
- Managing bookings, appointments and guest requests, ensuring attention to detail at every stage.
- Liaising with our Spa Therapists and wider Spa team to ensure the guest journey runs smoothly.
- Recommending and upselling treatments, spa experiences and retail products based on each guest’s individual needs.
- Sharing your knowledge of our facilities, treatments and products to help guests make the most of their experience.
- Maintaining the highest standards of presentation and service across the Spa Reception area.
- Creating opportunities to exceed guest expectations and ensure every visit is truly memorable.
About you
- A warm, friendly and professional personality with a genuine passion for creating memorable guest experiences.
- Excellent communication and interpersonal skills.
- Confidence to upsell treatments, experiences and retail products and handle payments.
- Excellent attention to detail and the ability to remain calm and organised in a busy environment.
- A proactive approach, with the ability to anticipate guest needs and go the extra mile.
- The ability to work collaboratively as part of a team while also taking ownership of your responsibilities.
- A positive attitude and a willingness to learn and develop your knowledge of our Spa offering.
- Previous experience in a luxury hospitality, spa, hotel or customer-facing environment is desirable but not essential.
Most importantly, you’ll share our passion for making people feel special and take pride in delivering the exceptional standards our guests expect from Team Carden.
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Be Part of Team Carden
Providing world class service is at the heart of everything we do.
You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests.
You will be required to be efficient, confident and personable, with excellent communication skills.
You will be part of a remarkable team, working in an award winning luxury Spa.
If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.
INDHP
Receptionist - Luxury Spa in Chester employer: Carden Park Hotel
At Carden Park Hotel, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. As an Overnight Hotel Guest Experience Specialist, you will enjoy competitive pay, extensive benefits, and opportunities for personal and professional growth in the beautiful surroundings of Chester. Join us to be part of a dedicated team that is committed to delivering exceptional guest experiences while enjoying the unique advantages of working in a prestigious hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Luxury Spa in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carden Park Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Carden Park Hotel
Don't be shy about reaching out to Carden Park Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Luxury Spa in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carden Park Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Carden Park Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
