At a Glance
- Tasks: Create memorable experiences for guests with exceptional customer service.
- Company: Join the award-winning Carden Park Hotel team.
- Benefits: Enjoy bonuses, discounts, free meals, and career progression opportunities.
- Other info: Free transport from Wrexham and funded training provided.
- Why this job: Be the welcoming face of our hotel and make a real impact.
- Qualifications: Customer service experience is a plus; enthusiasm and teamwork are key.
The predicted salary is between 26730 - 26730 £ per year.
- Hotel Receptionist
- Full Time | 40 Hours per Week | Salary: £26,730 per annum
- Be the first smile our guests see
Carden Park Hotel , we're looking for someone who genuinely enjoys creating memorable experiences through exceptional customer service.
As the face of our hotel, you'll be the first point of contact for our guests, making every arrival and departure warm, welcoming, and seamless.
You don't need previous hotel reception experience to join us.
If you've worked in a customer-facing role and enjoy helping people, we'd love to hear from you.
We'll provide the training and support you need to succeed.
What you'll be doing
No two days are the same, but your role will include
- Delivering a warm, professional welcome to every guest.
- Checking guests in and out efficiently and accurately.
- Answering guest enquiries with confidence and enthusiasm.
- Providing information about the hotel and local area to enhance each guest's stay.
- Ensuring guest accounts and billing are accurate.
- Working closely with colleagues to deliver outstanding service at every stage of the guest journey.
This is a full-time position (40 hours per week) , working a variety of morning, evening and weekend shifts.
Why join Team Carden?
We believe that when our team feels valued, they deliver the very best experiences for our guests.
- Alongside a rewarding role, you'll enjoy a fantastic range of benefits, including:
- Generous bonus scheme and share of the service charge
- Discounted hotel stays for you, your family and friends
- Discounted food and drink when dining in the hotel
- Discounted access to our award-winning 5*star spa, treatments and retail
- Free staff lunch on shift
- Free on-site parking
- High street discounts and wellbeing support through our perks platform
- Complimentary Golf and Leisure Club membership, including gym and swimming pool access
- Free staff minibus transport from Wrexham
- Career progression opportunities across the business
- Funded training and qualifications to support your development
- Discounted outdoor pursuits activities
- Two paid charity days each year
What we're looking for
You'll thrive in this role if you
- Have previous customer service experience (hotel experience is a bonus but not essential)
- Enjoy meeting and helping people
- Are confident using computers and learning new systems
- Have excellent communication skills
- Can stay organised and work well in a busy environment
- Are a supportive team player who enjoys working with others
Experience with
Opera PMS would be advantageous, but don't worry if you haven't used it before we'll provide training.
We value attitude, enthusiasm and transferable skills just as much as previous hotel experience.
- Location
- Due to the rural location of
Carden Park Hotel , applicants should have access to a vehicle or reliable transport.
We also provide a free regular staff minibus from Wrexham.
Start your journey with Team Carden
If you're passionate about delivering exceptional customer service and want to build your career in hospitality with a supportive, award-winning team, we'd love to hear from you.
Apply today and become part of Team Carden.
Receptionist - Full time in Chester employer: Carden Park Hotel
At Carden Park Hotel, we pride ourselves on fostering a supportive and inclusive work culture that values every team member's contribution. As an Overnight Hotel Guest Experience Specialist, you will enjoy competitive pay, extensive benefits, and opportunities for personal and professional growth in the beautiful surroundings of Chester. Join us to be part of a dedicated team that is committed to delivering exceptional guest experiences while enjoying the unique advantages of working in a prestigious hotel environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Full time in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carden Park Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Carden Park Hotel
Don't be shy about reaching out to Carden Park Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist - Full time in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carden Park Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Carden Park Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
