At a Glance
- Tasks: Lead a passionate team to deliver exceptional spa experiences and guest service.
- Company: Join the award-winning Carden Park Hotel's luxury spa team.
- Benefits: Enjoy discounts, free meals, and wellness perks while working in a fun environment.
- Other info: Access to career development and progression opportunities.
- Why this job: Take your spa career to the next level in a supportive and dynamic setting.
- Qualifications: Experience in spa management and strong leadership skills are essential.
The predicted salary is between 26100 - 28800 € per year.
Carden Park Hotel has an exciting opportunity to join our award-winning 5? Spa team as a Spa Duty Manager. We are seeking a motivated, detail-focused professional with a passion for delivering world-class guest service. If you thrive in a luxury hospitality environment and have experience within the spa industry, we would love to hear from you.
Your Day As Spa Duty Manager, you will play a key role in ensuring every guest enjoys an exceptional and memorable experience. Responsibilities include:
- Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay
- Proactively managing and resolving guest feedback and complaints in a professional and timely manner
- Ensuring all spa areas are immaculate, well-presented, and fully operational at all times
- Supervising, motivating, and organising the team effectively during your shift
- Driving sales opportunities and promoting spa services and retail offerings
- Leading by example to maintain high standards of teamwork and performance
About You:
- Previous experience in a spa supervisory or management role
- Strong leadership skills with the ability to inspire and support a team
- A passion for delivering exceptional guest service in line with company standards
- Confident in handling guest queries and complaints with professionalism and care
- Solid knowledge and understanding of spa operations and the wider spa industry
Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends. Salary £26,100- £28,800 per year plus extensive benefits.
If you are ready to take the next step in your spa career within a luxury, award-winning environment, we would love to meet you. Due to the rural location of Carden, applicants should have access to a vehicle or reliable transport methods.
Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is desirable with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.
The Perks of Team Carden: Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- 20% off all Pursuits activities
- Free use of tennis courts and equipment and games rooms
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.
Duty Manager - Spa in Chester employer: Carden Park Hotel Ltd
Carden Park Hotel is an exceptional employer, offering a vibrant work culture where team members are encouraged to thrive in a luxury hospitality environment. With extensive benefits such as discounted accommodation, free staff meals, and opportunities for career progression through funded qualifications, employees can enjoy a fulfilling career while being part of a supportive and dynamic team dedicated to delivering world-class guest service.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Spa in Chester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carden Park Hotel and its spa services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Spa Duty Manager and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Spa in Chester
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the spa industry shine through. We want to see that you genuinely care about delivering exceptional guest service and creating memorable experiences.
Tailor Your CV:Make sure your CV highlights relevant experience in spa management or supervisory roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Be Professional Yet Personable:While it’s important to maintain a professional tone, don’t forget to let your personality come through. We’re all about warm and welcoming vibes, so a friendly touch can make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Team Carden!
How to prepare for a job interview at Carden Park Hotel Ltd
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa operations and the latest trends in the industry. Being able to discuss specific treatments, products, and guest experiences will show that you're genuinely passionate about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts. This will demonstrate your ability to inspire and support a team, which is crucial for the Spa Duty Manager position.
✨Practice Guest Interaction Scenarios
Since guest service is at the heart of this role, practice handling various guest scenarios. Think about how you would welcome guests, manage complaints, and ensure their experience is exceptional. Role-playing these situations can help you feel more confident during the interview.
✨Dress to Impress
In a luxury hospitality environment, first impressions matter. Dress smartly and professionally for your interview to reflect the high standards of Carden Park Hotel. This shows that you understand the importance of presentation in the spa industry.
