At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in a luxury spa environment.
- Company: Join the award-winning Carden Park Hotel's 5* Spa team.
- Benefits: Enjoy competitive salary, service charge, discounts, free meals, and career development.
- Other info: Access to transport is needed due to our rural location.
- Why this job: Be part of a fun team while making guests feel special every day.
- Qualifications: Experience in spa management and strong leadership skills required.
The predicted salary is between 29000 - 29000 £ per year.
Salary: dependant on experience up to £29,000 per annum plus service charge plus extensive benefits.
Contract: Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.
Carden Park Hotel has an exciting opportunity to join their team in their luxury award winning 5* Spa. We are looking for someone with excellent attention to detail and the drive for delivering world class guest service as Spa Duty Manager. If you have a passion for providing exceptional guest service, with Spa experience, we would love to meet you!
Your day with Team Carden: As Spa Duty Manager, you will play a key role in ensuring every guest enjoys an exceptional and memorable experience. Responsibilities include:
- Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay.
- Proactively managing and resolving guest feedback and complaints in a professional and timely manner.
- Ensuring all spa areas are immaculate, well-presented, and fully operational at all times.
- Supervising, motivating, and organising the team effectively during your shift.
- Driving sales opportunities and promoting spa services and retail offerings.
- Leading by example to maintain high standards of teamwork and performance.
About You:
- Previous experience in a spa supervisory or management role.
- Strong leadership skills with the ability to inspire and support a team.
- A passion for delivering exceptional guest service in line with company standards.
- Confident in handling guest queries and complaints with professionalism and care.
- Solid knowledge and understanding of spa operations and the wider spa industry.
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
The Perks of Team Carden: Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge.
- Discounted hotel accommodation for yourself, family and friends.
- Discounted food and drink to enjoy in the hotel when not on shift.
- Discounted use of our award winning 5* spa, alongside treatments and retail.
- Free staff lunch provided.
- Free on-site parking.
- Access to EAP.
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool.
- Free regular transport mini-bus from Wrexham.
- Progression opportunities for all.
- Career development through funded qualifications.
- Discounted use of the outdoor pursuits facilities.
- Two paid charity days per year.
Be Part of Team Carden: Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is essential with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.
Spa Duty Manager in Chester employer: Carden Park Hotel Ltd
At Carden Park, we pride ourselves on creating a vibrant and supportive work environment where our team members can thrive. As a Gardener, you'll not only contribute to the stunning landscapes of our hotel and golf estate but also enjoy a range of benefits including discounted accommodation, free staff meals, and opportunities for career development. Join us in a role that values your passion for horticulture while offering a fun and rewarding workplace culture.
