At a Glance
- Tasks: Manage guest bookings and provide exceptional customer service at Carden Park Hotel.
- Company: Join the friendly and enthusiastic team at Carden Park Hotel.
- Benefits: Enjoy discounted stays, free meals, and access to our award-winning spa.
- Other info: Opportunities for career development and progression within a supportive team.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Previous experience in customer service or hotel reservations preferred.
The predicted salary is between 27000 - 27000 £ per year.
We’re seeking a friendly and enthusiastic Hotel Reservationist to join our Reservations team. You’ll provide exceptional customer service while managing guest bookings and creating outstanding first impressions that reflect the high standards of Carden Park Hotel.
Your day with Team Carden:
- Handle guest reservations via phone, email, and online booking systems
- Provide accurate information on room types, rates, packages, and hotel amenities including the spa
- Process bookings, amendments, and cancellations efficiently
- Maintain up-to-date and accurate guest records in the reservation system
- Coordinate with Reception and sales teams to ensure smooth guest arrivals
- Upsell room upgrades and hotel services where appropriate
- Respond promptly and professionally to guest enquiries and requests
About You:
- Previous experience in hotel reservations, front desk, or customer service preferred
- Strong communication and interpersonal skills
- Excellent attention to detail and organisational abilities
- Comfortable using reservation systems and basic computer applications
- Ability to multitask and work well under pressure
- Professional telephone manner and customer-focused attitude
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
The Perks of Team Carden:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Providing world class service is at the heart of everything we do. You are the start of our guest’s journey with us; providing a friendly and informative service is key to making the right first impression to our guests. You will be required to be efficient, confident with computer skills and an excellent telephone manner whilst taking the guest’s hotel booking. You will have confidence talking with our guests and selling everything that is wonderful about Carden Park Hotel. You will be part of a remarkable team in a busy environment and team work is essential. If you have previous hotel reservation experience that would be preferred, however we know there are many transferable skills people have to offer and would support with your development into the role.
Reservationist employer: Carden Park Hotel Golf Resort & Spa
At Carden Park Hotel, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. As a Reservationist, you will enjoy competitive benefits including discounted accommodation, free staff lunches, and opportunities for career development, all while working in a stunning rural location that encourages a healthy work-life balance. Join us to be part of a dedicated team that not only strives for excellence in guest service but also prioritises your personal growth and well-being.
Contact Details:
Carden Park Hotel Golf Resort & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservationist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carden Park Hotel. Familiarise yourself with their services and values so you can show off your enthusiasm and fit for the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience and skills confidently, especially when discussing your customer service background.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look professional and polished for your interview. It shows you care about the role and are ready to represent Team Carden.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reservationist
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for hospitality shine through! We want to see how excited you are about joining Team Carden and providing exceptional service to our guests.
Tailor Your Experience:Make sure to highlight any relevant experience you have in hotel reservations or customer service. We love seeing how your skills can contribute to our team, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us get a good sense of who you are!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Carden Park Hotel Golf Resort & Spa
✨Know Your Stuff
Before the interview, make sure you’re familiar with Carden Park Hotel and its offerings. Brush up on the types of rooms, amenities, and any special packages they might have. This will show your enthusiasm and help you answer questions confidently.
✨Practice Your Communication Skills
Since strong communication is key for a Reservationist, practice answering common interview questions out loud. Focus on being clear and friendly, as if you were speaking to a guest. This will help you feel more at ease during the actual interview.
✨Show Off Your Customer Service Experience
Think of specific examples from your past roles where you provided excellent customer service. Be ready to share these stories during the interview, highlighting how you handled challenges and made guests feel valued.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, or what a typical day looks like for a Reservationist. This shows your interest in the role and helps you determine if it’s the right fit for you.
