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- Tasks: Welcome guests, assist with luggage, and provide excellent service.
- Company: Join Team Carden, a luxury resort hotel focused on guest experience.
- Benefits: Enjoy flexible hours, generous bonuses, discounts, free meals, and wellness perks.
- Other info: Access to transport is essential due to the rural location.
- Why this job: Be part of a friendly team making memorable first and last impressions.
- Qualifications: No experience needed; just a positive attitude and willingness to learn.
Role: Concierge
Hourly rate: £12.21 per hour plus service charge and extensive benefits
Hours: Flexible 0 hour contract to suit your lifestyle
If you are personable, always wanting to help and want to provide an excellent experience for our guests, then we would love you to join the team.
Your day with Team Carden:
- Welcoming guests as they enter the hotel
- Supporting guests with luggage requirements when arriving and departing the hotel
- Valet parking
- Assisting guests with general enquiries in a warm and helpful manner
- Light cleaning duties of the Front of House areas
D1 category on applicants' drivers license would be preferable but is not mandatory. There are a variety of shift times, including starting at 6am and finishing at 9pm. Includes weekend shifts.
Be Part of Team Carden
Providing world class service is at the heart of everything we do. You will be part of a friendly and welcoming team who really make a difference to our guests' experience. We are looking for those who can provide the best first impression and the warmest last impression to our guests, meeting their needs and requirements. You don’t need to be an experienced concierge, just have a great attitude and a willingness to learn. You will be well presented with a warm and confident personality who will enjoy talking to our guests. There may be occasions to drive the staff bus therefore applicants with a category D1 on your licence are encouraged to apply. This is a great opportunity to work in a luxury resort hotel with a fantastic team.
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Generous bonus scheme / share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Hotel Concierge employer: Carden Park Hotel Golf Resort & Spa
Contact Detail:
Carden Park Hotel Golf Resort & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Concierge
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of what Team Carden offers will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills. As a concierge, you'll need to engage warmly with guests. Role-play scenarios with friends or family to enhance your ability to provide excellent customer service.
✨Tip Number 3
Showcase your willingness to learn. During any informal chats or interviews, express your eagerness to develop your skills and adapt to the dynamic environment of a luxury hotel.
✨Tip Number 4
Highlight your flexibility and availability. Since the role involves various shift times, emphasising your willingness to work different hours, including weekends, can make you a more attractive candidate.
We think you need these skills to ace Hotel Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Concierge position. Tailor your application to highlight how your personality and willingness to learn align with their expectations.
Craft a Personal Statement: Write a personal statement that reflects your passion for providing excellent customer service. Use specific examples from your past experiences where you have gone above and beyond to help others, as this will resonate well with the hiring team.
Highlight Relevant Skills: Make sure to emphasise any relevant skills or experiences that relate to the role, such as communication skills, problem-solving abilities, or previous customer service roles. Mention your ability to work flexible hours and your readiness to learn.
Proofread Your Application: Before submitting your application, thoroughly proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a hospitality role.
How to prepare for a job interview at Carden Park Hotel Golf Resort & Spa
✨Show Your Personable Side
As a concierge, being personable is key. During the interview, make sure to showcase your warm and friendly personality. Smile, maintain eye contact, and engage with the interviewer as if they were a guest.
✨Demonstrate Your Problem-Solving Skills
Think of examples where you've helped someone solve a problem or provided excellent service. This role requires quick thinking and a willingness to assist, so be ready to share relevant experiences that highlight these skills.
✨Research the Hotel
Familiarise yourself with Team Carden and its offerings. Knowing about their services, amenities, and values will show your genuine interest in the position and help you answer questions more effectively.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or what a typical day looks like for a concierge. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.