At a Glance
- Tasks: Lead a passionate team to deliver exceptional spa experiences and guest service.
- Company: Join the award-winning Carden Park Hotel's luxury spa team.
- Benefits: Enjoy perks like discounted stays, free meals, and wellness support.
- Other info: Access to career progression and a fun, supportive team culture.
- Why this job: Make a real impact in a vibrant hospitality environment while developing your career.
- Qualifications: Experience in spa management and strong leadership skills are essential.
The predicted salary is between 27500 - 29000 £ per year.
Carden Park Hotel has an exciting opportunity to join our award-winning 5? Spa team as a Spa Duty Manager. We are seeking a motivated, detail-focused professional with a passion for delivering world-class guest service. If you thrive in a luxury hospitality environment and have experience within the spa industry, we would love to hear from you.
Your Day As Spa Duty Manager, you will play a key role in ensuring every guest enjoys an exceptional and memorable experience. Responsibilities include:
- Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay
- Proactively managing and resolving guest feedback and complaints in a professional and timely manner
- Ensuring all spa areas are immaculate, well-presented, and fully operational at all times
- Supervising, motivating, and organising the team effectively during your shift
- Driving sales opportunities and promoting spa services and retail offerings
- Leading by example to maintain high standards of teamwork and performance
About You
- Previous experience in a spa supervisory or management role
- Strong leadership skills with the ability to inspire and support a team
- A passion for delivering exceptional guest service in line with company standards
- Confident in handling guest queries and complaints with professionalism and care
- Solid knowledge and understanding of spa operations and the wider spa industry
Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends. Salary £27,500- £29,000 per year plus extensive benefits.
If you are ready to take the next step in your spa career within a luxury, award-winning environment, we would love to meet you. Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.
Providing world class service is at the heart of everything we do. You will need to have a genuine passion for hospitality with a warm and welcoming nature. Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential. Experience in a similar role is desirable with experience of supervising teams. Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.
The Perks of Team Carden: Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to perks platforms; high street discounts, and wellbeing assistance
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- 20% off all Pursuits activities
- Free use of tennis courts and equipment and games rooms
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.
Spa Duty Manager in Ellesmere Port employer: Carden Park Hotel Golf Resort & Spa
Carden Park Hotel Golf Resort & Spa is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a focus on professional growth, employees benefit from ongoing training and development opportunities, alongside a competitive salary and attractive perks. Located in the picturesque Ellesmere Port, this role as an Overnight Hotel Guest Experience Host allows you to be part of a dedicated team committed to delivering outstanding service in a stunning environment.
Contact Details:
Carden Park Hotel Golf Resort & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager in Ellesmere Port
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carden Park Hotel and its spa services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the Spa Duty Manager role and be ready to share specific examples.
✨Tip Number 3
Dress to impress! Make sure you look the part for your interview. A smart, professional appearance will not only boost your confidence but also show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Duty Manager in Ellesmere Port
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for the spa industry! In your application, share why you love working in hospitality and how you can contribute to our award-winning team at Carden Park.
Highlight Relevant Experience:Make sure to detail your previous roles in spa management or supervision. We want to know how your experience aligns with the responsibilities of the Spa Duty Manager position.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A warm and welcoming tone can make your application stand out and reflect the guest service ethos we cherish.
Apply Through Our Website:For the best chance of joining our team, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Carden Park Hotel Golf Resort & Spa
✨Know Your Spa Stuff
Make sure you brush up on your knowledge of spa operations and the latest trends in the industry. Being able to discuss specific treatments, products, and guest experiences will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated staff or resolved conflicts. This will demonstrate your ability to inspire and support a team, which is crucial for the Spa Duty Manager role.
✨Practice Guest Interaction Scenarios
Since guest service is at the heart of this role, rehearse how you would handle various guest scenarios, especially complaints. Show that you can remain calm and professional while ensuring guests feel valued and heard.
✨Dress to Impress
In a luxury hospitality environment, first impressions matter. Dress smartly and professionally for your interview to reflect the high standards of the Carden Park Hotel. It shows that you take the opportunity seriously and understand the importance of presentation.
