Night Porter - Back of House in Ellesmere Port

Role: Night Porter for our Conference & Banqueting C&A Team

Hours: Enjoy the flexibility of a 0 hour contract to suit your lifestyle - working hours 10.30pm - 7am, including weekends

If you're at your best when the rest of the world is asleep, enjoy delivering exceptional guest experiences, we would love to hear from you.

As a Night Porter, you'll play a vital role in ensuring our guests receive a warm welcome, outstanding service and a safe, comfortable stay throughout the night.

You'll be a key member of the overnight team, providing support across the hotel and helping to maintain the high standards our guests expect.

Your night with Team Carden

• Delivering exceptional guest service throughout the night, anticipating and responding to guests' needs with professionalism and care.
• Welcoming guests with efficient check-in and check-out procedures.
• Making and delivering room service orders promptly and courteously.
• Maintaining the cleanliness, presentation and organisation of public areas to the highest standard.
• Carrying out regular security and safety checks across the resort, ensuring a secure environment for guests, visitors and colleagues.
• Supporting other departments overnight to ensure the smooth running of hotel operations.
• Responding confidently and efficiently to guest enquiries and requests, creating memorable experiences at every opportunity.
• Driving the staff minibus on a rotational basis

About You

You'll be reliable, hardworking and take pride in delivering high standards, even when working behind the scenes.

You enjoy being part of a team, have a positive, can-do attitude and understand that your contribution is key to creating memorable guest experiences.

Ideally, you'll have

• Previous experience in hospitality, events, facilities or a similar operational role (preferred but not essential).
• A proactive approach with excellent attention to detail.
• The ability to work independently and as part of a team.
• Good organisational and time management skills.
• A flexible attitude and willingness to support different departments when required.
• The physical ability to undertake manual handling tasks, including moving furniture and setting up event spaces.
• A commitment to maintaining high standards of cleanliness, presentation and safety throughout the resort.

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

• The Perks of Team Carden
• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Providing world class service is at the heart of everything we do.

You will need to be a natural night owl who can work well in a team.

Providing excellent guest service will come naturally to you and you will have a keen eye for detail whilst keeping the hotel in a good appearance.

You will work well in a team, as well as the ability to work independently when required.

We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.

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