At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences in a luxury spa environment.
- Company: Join the award-winning 5* Carden Park Hotel Spa team.
- Benefits: Enjoy competitive salary, service charge, discounts, and career development opportunities.
- Other info: Access to free gym, swimming pool, and outdoor pursuits facilities.
- Why this job: Be part of a fun team while providing world-class service in a stunning setting.
- Qualifications: Experience in spa management and strong leadership skills required.
The predicted salary is between 29000 - 29000 £ per year.
Position: Spa Duty Manager
Salary: dependant on experience up to £29,000 per annum plus service charge plus extensive benefits
Contract: Enjoy a full time role of 40 hours per week, working a variety of shifts including days, evenings and weekends.
Carden Park Hotel has an exciting opportunity to join their team in their luxury award winning 5* Spa.
We are looking for someone with excellent attention to detail and the drive for delivering world class guest service as Spa Duty Manager.
If you have a passion for providing exceptional guest service, with Spa experience, we would love to meet you!
Your day with Team Carden
As Spa Duty Manager, you will play a key role in ensuring every guest enjoys an exceptional and memorable experience. Responsibilities include:
- Welcoming, hosting, and engaging with guests to deliver outstanding service during their stay
- Proactively managing and resolving guest feedback and complaints in a professional and timely manner
- Ensuring all spa areas are immaculate, well-presented, and fully operational at all times
- Supervising, motivating, and organising the team effectively during your shift
- Driving sales opportunities and promoting spa services and retail offerings
- Leading by example to maintain high standards of teamwork and performance
About You
- Previous experience in a spa supervisory or management role
- Strong leadership skills with the ability to inspire and support a team
- A passion for delivering exceptional guest service in line with company standards
- Confident in handling guest queries and complaints with professionalism and care
- Solid knowledge and understanding of spa operations and the wider spa industry
Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods
The Perks of Team Carden
Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:
- Share of the service charge
- Discounted hotel accommodation for yourself, family and friends
- Discounted food and drink to enjoy in the hotel when not on shift
- Discounted use of our award winning 5* spa, alongside treatments and retail
- Free staff lunch provided
- Free on-site parking
- Access to EAP
- Free Golf and Leisure Club membership, including free use of the gym & swimming pool
- Free regular transport mini-bus from Wrexham
- Progression opportunities for all
- Career development through funded qualifications
- Discounted use of the outdoor pursuits facilities
- Two paid charity days per year
- Be Part of Team Carden
Providing world class service is at the heart of everything we do.
You will need to have a genuine passion for hospitality with a warm and welcoming nature.
Being an excellent communicator with the ability to deliver service levels that set us apart from our competitors is essential.
Experience in a similar role is essential with experience of supervising teams.
Having an excellent eye for detail is essential with proven experience of working in a similar Spa environment.
- INDHP
- #J-18808-Ljbffr
Spa Duty Manager in Chester employer: Carden Park Hotel Golf Resort & Spa
Carden Park Hotel Golf Resort & Spa is an exceptional employer, offering a vibrant work culture that prioritises guest satisfaction and employee well-being. With a focus on professional growth, employees benefit from ongoing training and development opportunities, alongside a competitive salary and attractive perks. Located in the picturesque Ellesmere Port, this role as an Overnight Hotel Guest Experience Host allows you to be part of a dedicated team committed to delivering outstanding service in a stunning environment.
Contact Details:
Carden Park Hotel Golf Resort & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Duty Manager in Chester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Carden Park Hotel Golf Resort & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Carden Park Hotel Golf Resort & Spa
Don't be shy about reaching out to Carden Park Hotel Golf Resort & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Duty Manager in Chester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Carden Park Hotel Golf Resort & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Carden Park Hotel Golf Resort & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
