At a Glance
- Tasks: Provide remote IT support and solve tech issues for our growing client base.
- Company: Join Carden IT Services, a trusted provider with a vibrant team culture.
- Benefits: Enjoy flexible working, 22 days holiday, and a 4-day work week.
- Other info: Work from home after probation, with opportunities for growth and learning.
- Why this job: Kickstart your IT career with hands-on experience and ongoing training.
- Qualifications: 2+ years in IT support; Microsoft knowledge is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
If you need to discuss your requirements with us, give us a call or fill out the contact form. Please note: you are required to live in or be able to travel to Sussex for this role. Please do not apply if you are further away.
The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team you will join a fast-growing busy IT Company that provides technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.
Required Knowledge & Skills- Friendly and responsive telephone manner
- Excellent attention to detail
- Ability to solve problems under pressure, prioritising effectively
- Excellent timekeeping
- Good first-time fix rate
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
Required Experience- Microsoft Operating Systems (desktop and server 2012 – 2019)
- Office 365 (licensing, setup, migration)
- VMware Esxi/VCentre Server
- Active Directory, Group Policy, DNS, DHCP etc
- VPNs, Router and Firewalls
- Networking – WAN, LAN, Security, SSL, IP Routing, Switching
- Anti-Virus platforms such as Trend Micro
- Backup solutions (Veeam Backup and Replication, Datto)
- Flexible and remote working
- A company culture to promote work/life balance.
- Commitment from us for continued learning and development.
- We only work 4 days a week, for longer weekends.
- You will provide technical support from our primary base in Brighton between the hours of 11:30am and 9:00pm, 4 days per week.
- After successful probationary period, position is 100% working from home, with office options available.
- 9.5 hours per day, plus either half hour or 1 hour break. If 1 hour is chosen, breaks can be split.
- 22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
- 5+ years plus an extra day, up to a total of 27 days.
An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable. The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
To be considered for this job vacancy, please submit your CV using the form below and we will review your application.
Remote 2nd Line IT Support Analyst | Windows & Networking in Brighton employer: Carden IT Services Ltd
Carden IT Services is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible remote working environment and a commitment to work/life balance. With a culture that encourages continuous learning and development, employees enjoy a four-day work week, generous holiday allowances, and the opportunity to work from home after a successful probation period. Located in Brighton, the company fosters a collaborative atmosphere where team members can thrive while providing top-notch IT support to SMEs across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Remote 2nd Line IT Support Analyst | Windows & Networking in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d tackle specific problems and be ready to share your thought process. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your personality! While technical skills are crucial, employers also want to see if you’ll fit into their team. Be yourself and let your enthusiasm for IT shine through during conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote 2nd Line IT Support Analyst | Windows & Networking in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support, especially with Microsoft Operating Systems and networking. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and solve problems under pressure!
Keep It Professional Yet Friendly:Since you'll be providing technical support over the phone, your written application should reflect a friendly and approachable tone. We’re all about good communication here at StudySmarter!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your CV and get you into our system quickly.
How to prepare for a job interview at Carden IT Services Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft Operating Systems, Office 365, and networking basics. Be ready to discuss your previous experiences with these technologies, as they are crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've solved IT-related problems in the past. Think about times when you had to troubleshoot under pressure and how you prioritised tasks effectively.
✨Practice Your Phone Manner
Since you'll be providing support over the phone, practice speaking clearly and confidently. A friendly and responsive telephone manner can make a big difference in how you come across during the interview.
✨Emphasise Self-Learning
Highlight your commitment to self-learning and continuous development. Mention any relevant courses or certifications you've pursued, even if they're not Microsoft qualifications, to show your dedication to growing in the IT field.
