At a Glance
- Tasks: Support the sales process by managing client enquiries and preparing competitive quotes.
- Company: Join a dynamic Managed Service Provider with a supportive team culture.
- Benefits: Flexible working hours, company events, and free on-site parking.
- Other info: Enjoy a smart casual dress code and opportunities for growth.
- Why this job: Be the vital link between clients and solutions in a fast-paced environment.
- Qualifications: Highly organised, proactive, and a clear communicator.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to appoint a Presales & Admin Assistant to join our internal team, filling a key role within our growing Managed Service Provider operation. This position sits at the heart of our sales and delivery process, acting as the critical link between incoming client enquiries and the successful fulfilment of solutions. The right candidate will be highly organised, client‑facing confident, and capable of managing multiple tasks simultaneously in a fast‑paced MSP environment.
Key Responsibilities
- Monitoring the CRM system for incoming quote requests, ensuring all enquiries are acknowledged and actioned promptly.
- Sourcing products and pricing from suppliers to build accurate and competitive quotes.
- Writing and presenting professional quotes to clients in a timely manner.
- Managing client communications throughout the presales process, keeping clients informed and expectations managed at every stage.
- Booking and coordinating site visits, ensuring the relevant engineers or account managers are scheduled appropriately.
- Ensuring the correct equipment is prepared, kitted out, and ready to be taken to site ahead of scheduled visits.
- Coordinating direct-to-site deliveries where required, liaising with suppliers to confirm dispatch and delivery timelines.
- Managing internal stock levels, recording stock movements, and ensuring inventory records within the CRM remain accurate and up to date.
- Assisting in the preparation of longer‑form proposals and tender documents where required.
- Raising purchase orders and tracking supplier orders through to fulfilment.
- Maintaining accurate records of all presales activity within the CRM, ensuring the pipeline is kept up to date and visible to the wider team.
- Liaising with the technical team to ensure proposed solutions are technically validated before quotes are issued to clients.
- Supporting the onboarding process for new clients following a successful sale, ensuring a smooth handover from presales to delivery.
What We’re Looking For
- Highly organised with the ability to manage multiple tasks and priorities simultaneously.
- Comfortable working in a technical environment without necessarily being a technical person.
- Experience within an MSP or IT services business would be advantageous.
- Familiarity with PSA or CRM platforms is beneficial.
- A clear and professional communicator, both written and verbal.
- Someone who takes ownership and ensures nothing falls through the cracks between a client enquiry and a completed sale.
- Proactive, detail-oriented, and happy to get stuck in across a varied workload.
What We Offer
- 35 hours per week, with the flexibility to work either a four or five day week — with working hours adjusted accordingly.
- The option to take a 30‑minute lunch break instead of an hour, giving you the choice to finish your day earlier.
- Company events and social outings throughout the year.
- Free and easy on‑site parking.
- A fun, friendly, and supportive team environment.
- Smart casual dress code — come as you are, just keep it comfortable and professional.
Presales Admin Assistant in Brighton employer: Carden IT Services Ltd
Join our dynamic team as a Presales Admin Assistant, where you'll play a pivotal role in our Managed Service Provider operation. We pride ourselves on fostering a fun, friendly, and supportive work culture that values flexibility, offering the option to work a four or five-day week, alongside engaging company events and social outings. With opportunities for personal growth and a focus on maintaining a professional yet relaxed environment, we ensure that our employees thrive while delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Presales Admin Assistant in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carden IT Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carden IT Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Presales Admin Assistant in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carden IT Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Carden IT Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carden IT Services Ltd!
How to prepare for a job interview at Carden IT Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
