At a Glance
- Tasks: Manage client accounts, build relationships, and identify growth opportunities.
- Company: Join a supportive team in a dynamic IT services environment.
- Benefits: Commission structure, smart casual dress code, and fun company events.
- Other info: Enjoy a portfolio of warm accounts with no cold calling.
- Why this job: Make a real impact by nurturing client relationships and driving business growth.
- Qualifications: Experience in MSP or IT services, strong communication, and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
We have an exciting opportunity for an experienced Accounts Manager to join our team and take ownership of a portfolio of existing clients. This is a relationship‑first role suited for someone who understands the MSP space, values clients, and can identify opportunities that benefit both the client and the business.
Key Responsibilities
- Taking ownership of an allocated portfolio of existing client accounts, building strong, lasting relationships that increase retention and loyalty.
- Proactively engaging with clients on a regular basis to understand their evolving needs, challenges, and business goals.
- Identifying upsell and cross‑sell opportunities within the portfolio, presenting solutions that genuinely add value to the client.
- Attending face‑to‑face client meetings as required, and managing and presenting professionally in virtual meetings.
- Managing a structured pipeline of account activity, ensuring all opportunities and client interactions are accurately recorded and progressed.
- Preparing and distributing meeting agendas in advance and ensuring all follow‑up actions are completed promptly and professionally.
- Acting as the internal advocate for clients, liaising with technical and support teams to ensure service delivery consistently meets expectations.
- Monitoring client satisfaction and addressing concerns early before they become problems.
- Working towards agreed commission targets tied to account retention, growth, and overall portfolio performance.
- Keeping up to date with developments in IT, networking, and cybersecurity to enable informed, confident conversations with clients.
What We’re Looking For
- Previous experience working within an MSP or technical IT services environment is essential.
- Technically literate and comfortable discussing IT infrastructure, networking fundamentals, and cybersecurity at a client level.
- A confident, natural communicator who is equally at home in a boardroom, on a Teams call, or on the phone.
- Strong organisational skills with the ability to manage a pipeline, prepare meeting agendas, and follow up on actions without being prompted.
- Client‑facing and personable, with a genuine desire to build long‑term relationships.
- Self‑motivated, proactive, and commercially aware.
- Happy to attend face‑to‑face meetings with clients as required.
What We Offer
- A portfolio of warm, established accounts from day one – no cold calling.
- Commission structure tied to retention and growth of your portfolio.
- A fun, friendly, and supportive team environment.
- Smart casual dress code.
- Free and easy on‑site parking.
- Company events and social outings throughout the year.
Account Manager in Brighton employer: Carden IT Services Ltd
Join a dynamic team as an Account Manager where you will have the opportunity to nurture established client relationships in a supportive and fun environment. With a focus on employee growth, we offer a commission structure tied to your success, alongside a smart casual dress code and regular company events that foster camaraderie. Our commitment to client satisfaction and professional development makes us an excellent employer for those seeking meaningful and rewarding work in the MSP sector.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Carden IT Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Carden IT Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager in Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Carden IT Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Carden IT Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Carden IT Services Ltd!
How to prepare for a job interview at Carden IT Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
