At a Glance
- Tasks: Manage client accounts, build relationships, and identify growth opportunities.
- Company: Join a supportive team in a dynamic IT services environment.
- Benefits: Commission structure, smart casual dress code, and fun company events.
- Other info: Enjoy a portfolio of warm accounts with no cold calling.
- Why this job: Make a real impact by nurturing client relationships and driving business growth.
- Qualifications: Experience in MSP or IT services, strong communication, and organisational skills.
The predicted salary is between 35000 - 45000 £ per year.
We have an exciting opportunity for an experienced Accounts Manager to join our team and take ownership of a portfolio of existing clients. This is a relationship‑first role suited for someone who understands the MSP space, values clients, and can identify opportunities that benefit both the client and the business.
Key Responsibilities
- Taking ownership of an allocated portfolio of existing client accounts, building strong, lasting relationships that increase retention and loyalty.
- Proactively engaging with clients on a regular basis to understand their evolving needs, challenges, and business goals.
- Identifying upsell and cross‑sell opportunities within the portfolio, presenting solutions that genuinely add value to the client.
- Attending face‑to‑face client meetings as required, and managing and presenting professionally in virtual meetings.
- Managing a structured pipeline of account activity, ensuring all opportunities and client interactions are accurately recorded and progressed.
- Preparing and distributing meeting agendas in advance and ensuring all follow‑up actions are completed promptly and professionally.
- Acting as the internal advocate for clients, liaising with technical and support teams to ensure service delivery consistently meets expectations.
- Monitoring client satisfaction and addressing concerns early before they become problems.
- Working towards agreed commission targets tied to account retention, growth, and overall portfolio performance.
- Keeping up to date with developments in IT, networking, and cybersecurity to enable informed, confident conversations with clients.
What We’re Looking For
- Previous experience working within an MSP or technical IT services environment is essential.
- Technically literate and comfortable discussing IT infrastructure, networking fundamentals, and cybersecurity at a client level.
- A confident, natural communicator who is equally at home in a boardroom, on a Teams call, or on the phone.
- Strong organisational skills with the ability to manage a pipeline, prepare meeting agendas, and follow up on actions without being prompted.
- Client‑facing and personable, with a genuine desire to build long‑term relationships.
- Self‑motivated, proactive, and commercially aware.
- Happy to attend face‑to‑face meetings with clients as required.
What We Offer
- A portfolio of warm, established accounts from day one – no cold calling.
- Commission structure tied to retention and growth of your portfolio.
- A fun, friendly, and supportive team environment.
- Smart casual dress code.
- Free and easy on‑site parking.
- Company events and social outings throughout the year.
Account Manager in Brighton employer: Carden IT Services Ltd
Carden IT Services Ltd is an excellent employer, offering a dynamic work culture that prioritises flexibility and employee well-being. With opportunities for professional growth and the chance to work with a diverse range of SMEs across the UK, employees benefit from a supportive environment that values collaboration and innovation. The London location provides access to a vibrant tech community, enhancing networking and career development prospects.
