We are looking for an experienced IT support technician to join our dynamic team in Brighton. The role involves responding to phone calls and ticket requests for installations and maintenance across our growing client base, while also contributing to IT projects across the organisation.
Required Knowledge & Skills
- Friendly and responsive telephone manner
- Excellent attention to detail
- Ability to solve problems under pressure, prioritising effectively
- Excellent timekeeping
- Good first‑time fix rate
- Minimum of two years’ experience resolving I.T related problems in a similar role
- Self‑learning ability – Microsoft qualifications are beneficial but not mandatory; training will be provided
Required Experience
- Microsoft Operating Systems (Desktop and Server 2019 and newer)
- Office 365 (licensing, setup, migration)
- VMware ESXi/up vCenter Server
- Active Directory, Group Policy, DNS, DHCP, etc.
- VPNs, routers and firewalls
- Networking – WAN, LAN, security, SSL, IP routing, switching
- Antivirus platforms such as Trend Micro
- Backup solutions (Veeam Backup & Replication, Datto)
Benefits & Working Conditions
- Flexible and remote working arrangement
- Supportive company culture promoting work/life balance
- Commitment to continuous learning and development
- Work 4 days a week for longer weekends
- Technical support based in Brighton with the option to work remotely
- 22 days holiday plus bank holidays; additional 2 days at Christmas; birthday off; up to 27 days total including extra days for long‑term employees
About the Role
Provide technical support from our primary base in Woodingdean Business Park, Brighton. An excellent telephone manner is essential; while not customer‑facing, you must be smart and presentable.
