At a Glance
- Tasks: Provide technical support and solve IT-related problems for our growing client base.
- Company: Join Carden IT Services, a trusted provider with a vibrant team culture.
- Benefits: Enjoy flexible remote work, 22 days holiday, and a 4-day work week.
- Other info: Work from home after probation, with options for office collaboration.
- Why this job: Kickstart your IT career with hands-on experience and continuous learning opportunities.
- Qualifications: 2+ years in technical support; Microsoft knowledge is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
If you need to discuss your requirements with us, give us a call or fill out the contact form. Please note: you are required to live in or be able to travel to Sussex for this role. Please do not apply if you are further away.
The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team, you will join a fast-growing busy IT Company that provides technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.
Required Knowledge & Skills- Friendly and responsive telephone manner
- Excellent attention to detail
- Ability to solve problems under pressure, prioritising effectively
- Excellent timekeeping
- Good first-time fix rate
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
Required Experience- Microsoft Operating Systems (desktop and server 2012 – 2019)
- Office 365 (licensing, setup, migration)
- VMware Esxi/VCentre Server
- Active Directory, Group Policy, DNS, DHCP etc
- VPNs, Router and Firewalls
- Networking – WAN, LAN, Security, SSL, IP Routing, Switching
- Anti-Virus platforms such as Trend Micro
- Backup solutions (Veeam Backup and Replication, Datto)
- Flexible and remote working
- A company culture to promote work/life balance.
- Commitment from us for continued learning and development.
- We only work 4 days a week, for longer weekends.
- You will provide technical support from our primary base in Brighton between the hours of 11:30am and 9:00pm, 4 days per week.
- After successful probationary period, position is 100% working from home, with office options available.
- 9.5 hours per day, plus either half hour or 1 hour break. If 1 hour is chosen, breaks can be split.
- 22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
- 5+ years plus an extra day, up to a total of 27 days.
Summary: You will provide technical support from our primary base in Woodingdean Business Park, Brighton. An excellent telephone manner is essential and although you will not be customer-facing, you must be smart and presentable. The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
To be considered for this job vacancy, please submit your CV using the form below and we will review your application.
2nd Line Technical Support Analyst (PM Shift) in Brighton employer: Carden IT Services Ltd
Carden IT Services is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible work environment with the opportunity to work from home after the probationary period. With a strong commitment to work/life balance, employees enjoy a four-day work week, generous holiday allowances, and a culture that fosters continuous learning and development. Located in Brighton, the company provides a supportive team atmosphere where your technical skills can flourish while contributing to meaningful IT solutions for SMEs across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support Analyst (PM Shift) in Brighton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Carden IT Services. Understand their values, services, and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tackling IT issues, brush up on your troubleshooting techniques. Think of examples from your past experience where you successfully resolved technical problems under pressure.
✨Tip Number 3
Show off your communication skills! Since you'll be providing support over the phone, practice explaining technical concepts in simple terms. This will demonstrate your ability to connect with clients and colleagues alike.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to track your application. Plus, you’ll get to see all the cool stuff we offer at Carden IT Services!
We think you need these skills to ace 2nd Line Technical Support Analyst (PM Shift) in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your help desk experience and any Microsoft qualifications you might have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and solve problems under pressure, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carden IT Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Office 365, and networking basics. Be ready to discuss your previous help desk experience and how you've solved IT problems in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Practice Your Phone Manner
Since you'll be providing support over the phone, it's crucial to have a friendly and responsive telephone manner. Practise answering common technical questions in a clear and concise way. You might even want to role-play with a friend to get comfortable with the format.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT issues under pressure. Think about specific situations where you prioritised tasks effectively or achieved a good first-time fix rate. This will demonstrate your ability to handle the demands of the role.
✨Emphasise Your Willingness to Learn
The company values self-learning, so be sure to highlight any recent training or certifications you've pursued. Discuss how you stay updated with the latest tech trends and your eagerness to continue developing your skills in the IT industry.
