At a Glance
- Tasks: Provide technical support and solve IT issues for a growing client base.
- Company: Join Carden IT Services, a trusted provider with a collaborative culture.
- Benefits: Flexible working hours, 22 days holiday, and options for remote work.
- Other info: Great opportunities for career growth and a supportive team atmosphere.
- Why this job: Kickstart your IT career in a dynamic environment with ongoing training.
- Qualifications: 2+ years of help desk experience and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
If you need to discuss your requirements with us, give us a call or fill out the contact form. Please note: you are required to live in or be able to travel to Sussex for this role. Please do not apply if you are further away.
The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team you will join a fast-growing busy IT Company that provides technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.
Required Knowledge & Skills- Friendly and responsive telephone manner
- Excellent attention to detail
- Ability to solve problems under pressure, prioritising effectively
- Excellent timekeeping
- Good first-time fix rate
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
Required Experience- Microsoft Operating Systems (desktop and server 2012 – 2019)
- Office 365 (licensing, setup, migration)
- VMware Esxi/VCentre Server
- Active Directory, Group Policy, DNS, DHCP etc
- VPNs, Router and Firewalls
- Networking – WAN, LAN, Security, SSL, IP Routing, Switching
- Anti-Virus platforms such as Trend Micro
- Backup solutions (Veeam Backup and Replication, Datto)
- Flexible and remote working.
- A company culture to promote work/life balance.
- Commitment from us for continued learning and development.
- Option to work 4 or 5 days a week, 37.5 hours in total.
- You will provide technical support from our primary base in Brighton between the hours of 8:30am and 6:00pm, 4 days per week.
- Choice of 30 minutes or 1 hour lunch, to finish earlier.
- 22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
- 5+ years plus an extra day, up to a total of 27 days.
You will provide technical support from our primary base in Woodingdean Business Park, Brighton. An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable. The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
To be considered for this job vacancy, please submit your CV using the form below and we will review your application.
2nd Line Technical Support Analyst in Brighton employer: Carden IT Services Ltd
Carden IT Services is an exceptional employer, offering a supportive work culture that prioritises work/life balance and employee development. With flexible working options and a commitment to ongoing training, employees can thrive in their roles while enjoying generous holiday allowances and the opportunity to work in a vibrant location like Brighton, known for its dynamic atmosphere and community spirit.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Technical Support Analyst in Brighton
✨Tip Number 1
Get to know the company! Research Carden IT Services and understand their values, services, and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your phone manner! Since you'll be providing technical support over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples from your past experience where you successfully resolved IT issues under pressure. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 2nd Line Technical Support Analyst in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your help desk experience and any technical skills you have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and solve problems under pressure, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carden IT Services Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Operating Systems, Office 365, and networking basics. Being able to discuss your experience with these technologies confidently will show that you're ready for the role.
✨Practice Your Phone Manner
Since you'll be handling calls, practice speaking clearly and friendly. You might want to do a mock call with a friend to get comfortable with responding to technical queries in a calm and professional manner.
✨Show Off Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved IT-related problems. Think about specific challenges you faced and how you prioritised tasks under pressure—this will demonstrate your ability to handle the demands of the job.
✨Ask Smart Questions
At the end of the interview, have a few questions ready about the company culture or the types of projects you'll be working on. This shows your interest in the role and helps you gauge if it's the right fit for you.
