At a Glance
- Tasks: Provide technical support and solve IT-related problems for our growing client base.
- Company: Join a fast-growing IT company with a focus on work/life balance.
- Benefits: Flexible remote work, 22 days holiday, plus your birthday off!
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Kickstart your IT career with hands-on experience and ongoing training.
- Qualifications: 2+ years in IT support; Microsoft knowledge is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
If you need to discuss your requirements with us, give us a call or fill out the contact form. Please note: you are required to live in or be able to travel to Sussex for this role. Please do not apply if you are further away.
The company has an excellent opportunity for someone with previous help desk experience and is eager to further develop their career within the IT industry. Working as part of a team you will join a fast-growing busy IT Company that provides technical support services to SMEs throughout the UK on IT and telecoms products and services. In this role, you will respond to phone calls and tickets covering the installations and maintenance of the company’s growing client base, as well as work on IT projects.
Required Knowledge & Skills- Friendly and responsive telephone manner
- Excellent attention to detail
- Ability to solve problems under pressure, prioritising effectively
- Excellent timekeeping
- Good first-time fix rate
The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
Required Experience- Microsoft Operating Systems (desktop and server 2012 – 2019)
- Office 365 (licensing, setup, migration)
- VMware Esxi/VCentre Server
- Active Directory, Group Policy, DNS, DHCP etc
- VPNs, Router and Firewalls
- Networking – WAN, LAN, Security, SSL, IP Routing, Switching
- Anti-Virus platforms such as Trend Micro
- Backup solutions (Veeam Backup and Replication, Datto)
- Flexible and remote working.
- A company culture to promote work/life balance.
- Commitment from us for continued learning and development.
- Option to work 4 or 5 days a week, 37.5 hours in total.
- You will provide technical support from our primary base in Brighton between the hours of 8:30am and 6:00pm, 4 days per week.
- Choice of 30 minutes or 1 hour lunch, to finish earlier.
- 22 days holiday, plus bank holidays, 2 days taken at Christmas. Plus birthdays off.
- 5+ years plus an extra day, up to a total of 27 days.
Summary: You will provide technical support from our primary base in Woodingdean Business Park, Brighton. An excellent telephone manner is essential and although you will not be customer-facing you must be smart and presentable. The successful applicant will be someone who has good experience in solving I.T related problems with at least 2 years in a similar position. Microsoft qualifications are beneficial although not a necessity. Training will be provided; however, in order to be successful in this role, self-learning is essential.
To be considered for this job vacancy, please submit your CV using the form below and we will review your application.
2nd Line IT Support Analyst - Flexible/Remote in Brighton employer: Carden IT Services Ltd
Carden IT Services is an exceptional employer that prioritises employee growth and work-life balance, offering flexible and remote working options alongside a supportive team environment. With a commitment to continuous learning and development, employees benefit from extensive training opportunities and generous holiday allowances, including time off for birthdays and additional days for long service. Located in Brighton, the company fosters a culture of collaboration and innovation, making it an ideal place for IT professionals looking to advance their careers while enjoying a fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Analyst - Flexible/Remote in Brighton
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Show off your personality! While technical skills are crucial, employers also want to see if you'll fit into their team. Be yourself during interviews and let your enthusiasm for IT shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are genuinely excited about joining our team.
We think you need these skills to ace 2nd Line IT Support Analyst - Flexible/Remote in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your help desk experience and any specific tech knowledge you have!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and solve problems under pressure, so share those success stories!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to review your details and get back to you. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Carden IT Services Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft Operating Systems, Office 365, and networking basics. Be ready to discuss your previous experiences with these technologies, as they are crucial for the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you solved a problem under pressure and how you prioritised tasks effectively.
✨Practice Your Phone Manner
Since you'll be providing support over the phone, practice speaking clearly and confidently. A friendly and responsive telephone manner can make a big difference in how you're perceived during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, training opportunities, and the types of projects you'll be working on. This shows your interest in the role and helps you gauge if it's the right fit for you.
