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- Tasks: Lead workforce management to optimise store operations and enhance customer service.
- Company: Dynamic retail company focused on data-driven results and team collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by shaping workforce strategies that balance service and productivity.
- Qualifications: Experience in workforce planning, strong leadership, and analytical skills required.
- Other info: Join a high-performing team and drive efficiency in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Make every hour matter - We’re looking for someone who enjoys turning data into real‑world results. As our Resource & Optimisation Manager, you’ll make sure our stores have the right people, in the right place, at the right time — supporting colleagues and delivering the service our customers expect. You’ll lead workforce management across our retail operation, ensuring hours are allocated smartly, forecasts are reliable, and our labour model works for both customers and colleagues. You’ll bring together data, forecasting tools, and optimisation thinking to strike the right balance between service, cost, and productivity. In short, you’ll help our stores run smoothly without compromising the experience we deliver. This is a hybrid role, with 2–3 days each week spent at our Wakefield head office.
What you’ll be doing: You’ll shape how we plan and manage labour across all stores, keeping our workforce strategy aligned with customer needs, colleague experience, and commercial goals. You’ll maintain a fair and accurate labour model, oversee hours allocation and forecasting, and work closely with Finance and Commercial teams to stay in step with trading priorities. You’ll strengthen our forecasting and optimisation processes, using data to predict demand, deploy hours effectively, and spot risks early so stores stay on track. You’ll also make sure stores are ready for what’s ahead by partnering with teams across the business to resource new initiatives properly and keep our workforce systems simple and reliable. Senior leaders will look to you for clear insight into how workforce decisions impact performance. As a leader, you’ll support and develop the Resource Optimisation team, building a collaborative, high‑performing culture. And throughout, you’ll look for smarter, simpler ways of working — refining models, improving accuracy, and driving efficiency.
What we’re looking for:
- Workforce planning or forecasting experience in multi‑site retail
- Confident team leadership and data‑driven decision‑making
- Strong planning, analytical skills, and clear communication
- Ability to influence senior stakeholders
- A commercial mindset that balances cost with service
- Detail‑focused, collaborative, and always looking to improve
Come and make a real difference — your next chapter starts here as our Resource & Optimisation Manager.
Resource and Optimisation Manager in Wakefield employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource and Optimisation Manager in Wakefield
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to resource management and optimisation. Use real data examples from your past experiences to showcase your skills and how you can make every hour matter.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and goals. Check out our website for openings that fit your skills as a Resource & Optimisation Manager — we’d love to see your application!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a great way to reiterate your interest in the role and remind them of your key strengths. Plus, it shows you’re proactive and genuinely interested in making a difference!
We think you need these skills to ace Resource and Optimisation Manager in Wakefield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in workforce planning and forecasting, and don’t forget to showcase your analytical skills. We want to see how you can turn data into real-world results!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Resource & Optimisation Manager role. Share specific examples of how you've influenced senior stakeholders or improved processes in previous roles.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Talk about how you've built a collaborative culture and supported your team in achieving their goals. We love seeing how you can inspire others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity to make a real difference!
How to prepare for a job interview at Card Factory
✨Know Your Data
As a Resource and Optimisation Manager, you'll be turning data into actionable insights. Brush up on relevant data analysis techniques and be ready to discuss how you've used data in past roles to improve workforce management. This will show your potential employer that you can hit the ground running.
✨Understand Workforce Planning
Familiarise yourself with workforce planning strategies, especially in a multi-site retail context. Be prepared to share examples of how you've successfully allocated resources in previous positions, ensuring that the right people are in the right place at the right time.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like forecasting and optimisation. This will help you influence senior stakeholders effectively during the interview.
✨Show Your Leadership Style
As a leader, you'll need to foster a collaborative culture. Think about your leadership style and be ready to discuss how you've supported and developed teams in the past. Highlight any specific initiatives you've led that improved team performance or morale.
