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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support store goals.
- Company: Join Card Factory, the UK's top retailer for greetings cards and gifts with over 1000 stores.
- Benefits: Enjoy perks like a 15% discount, pension scheme, and financial wellbeing support.
- Why this job: Be part of a vibrant team celebrating life's moments while growing your career in retail.
- Qualifications: Passion for customer service, leadership skills, and a positive, commercial mindset required.
- Other info: Flexible part-time role with opportunities for growth and development.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate good leadership skills.
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
About the Company
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing:
- Pension 15%
- Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please.
Salary Details: £12.49 Per Hour
Location: Regent Street Regent Arcade Cheltenham
Team Leader, Part Time employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Part Time
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in the past. Think about specific situations where you motivated others or improved team performance, as this will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss store performance data and how you can use it to drive commercial growth. Brush up on basic retail metrics and think of ways you could apply this knowledge to enhance the store's success.
✨Tip Number 4
Engage with current employees or read reviews about working at Card Factory. This will give you insights into the company culture and help you articulate why you're a great fit for their team during your interview.
We think you need these skills to ace Team Leader, Part Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualities required for the Team Leader position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or improved customer service in previous roles.
Showcase Customer Focus: Demonstrate your passion for customer service by sharing relevant experiences. Mention any initiatives you’ve taken to enhance customer satisfaction or operational excellence in past positions.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you are a great fit for the Team Leader position and how you can contribute to the Card Factory's success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to create memorable experiences for customers, as this aligns with the company's focus on celebrating life moments.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team in the past. Highlight any experience you have in motivating others and driving performance, especially in a retail environment.
✨Be Commercially Minded
Familiarise yourself with the store's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales targets and how to achieve them through effective team management.
✨Engage with Enthusiasm
During the interview, be an engaging and enthusiastic participant. Show your personality and how you can fit into the team culture. Remember, they are looking for someone who can inspire and energise their colleagues.
