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For Companies At a Glance
- Tasks: Lead the store team, ensuring exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greetings cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial wellbeing support, and access to learning resources.
- Why this job: Be part of a dynamic team celebrating life's moments while developing your leadership skills.
- Qualifications: Passionate about customer service, with good leadership skills and a positive attitude.
- Other info: This is a temporary role with flexible working hours in Central London.
Card Factory makes celebrating life's moments special and accessible for everyone – we are united by this purpose. As part of our expansion plans, we have opened a collection of new stores within Central London. To support us in helping our customers celebrate their own life moments, we are now looking for a Team Leader to join our successful Card Factory family in Central London.
Role Responsibility
With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving their goals to deliver commercial growth and develop a team culture centered on putting the customer at the heart of everything we do. You will lead the store team in the absence of the Store Manager and ensure high standards and exceptional service every day.
The Ideal Candidate
- You will be passionate about celebrating our customers’ life moments.
- Customer-centric with a passion for delivering excellent service.
- Demonstrates good leadership skills.
- Positive, forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
About the Company
Card Factory is the UK’s leading retailer of greetings cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched an exciting 5-year business strategy aiming to become a true omni-channel retailer. This strategy involves significant investment in our colleagues, creating opportunities to join a dynamic, fast-paced environment and be part of our exciting journey.
We offer a wide range of benefits to support your physical, mental, and financial wellbeing, including:
- Pension
- 25% colleague discount in-store and online
- Financial wellbeing support (financial education tools, salary advance)
- Seasonal incentive schemes
- Opportunities to apply for retail apprenticeships
- Access to learning and development resources
- Discounts across numerous UK retailers
- Employee Assistance Programme for mental, physical, and financial support
Salary: £13.74 per hour
Frequency: Hourly
Contract Type: Temporary
Working Hours: 6 hours per day
Closing Date: 07 May 2025
Location: High Street North East Ham, London, United Kingdom
Team Leader Central London employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Central London
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on celebrating life’s moments will help you align your responses during interviews and demonstrate your passion for customer service.
✨Tip Number 2
Prepare examples of your leadership experience, especially in retail or customer service settings. Be ready to discuss how you've successfully led a team, resolved conflicts, or improved customer satisfaction in previous roles.
✨Tip Number 3
Research the local market and competitors in Central London. Being knowledgeable about the retail landscape can help you discuss strategies for driving commercial growth and enhancing customer experience during your interview.
✨Tip Number 4
Show enthusiasm for the role by visiting a few Card Factory stores before your interview. Take note of the customer interactions and store operations, as this will give you practical insights to share and demonstrate your genuine interest.
We think you need these skills to ace Team Leader Central London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention any previous roles where you successfully led a team or improved customer service, as this is crucial for the role.
Emphasise Customer Focus: Since the role is customer-centric, include examples that demonstrate your commitment to excellent customer service. Highlight any achievements in enhancing customer experiences in your past roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the brand and the role. Use it to express your enthusiasm for helping customers celebrate their life moments and how you can contribute to the team culture.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously gone above and beyond to enhance customer experiences, as this aligns perfectly with the company's mission.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure high standards, especially in the absence of a manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of data in driving store success and how you can leverage it.
✨Engage with Enthusiasm
During the interview, maintain a positive and engaging attitude. Your enthusiasm will reflect your suitability for the role and the company culture, which values team players who are forward-thinking and supportive.
