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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and access to apprenticeships.
- Why this job: Be part of a passionate team celebrating life's moments in a dynamic retail environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Opportunity for personal growth in a fast-paced, supportive workplace.
The predicted salary is between 24000 - 36000 £ per year.
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We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfill this.
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture focused on putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but also by leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Be customer-centric with a passion for driving excellent service.
- Demonstrate good leadership skills.
- Have a positive, forward-thinking approach.
- Be comfortable reviewing store performance data.
- Be commercially minded.
- Be an engaging and enthusiastic team player.
Package Description
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy, including our vision of becoming a true omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Financial wellbeing support, including financial education tools and salary advance
- Seasonal incentive schemes
- Opportunity to apply for retail apprenticeships
- Access to blended learning and development content
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – support for mental, physical, and financial wellbeing
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their commitment to celebrating life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led teams, improved customer experiences, and driven sales growth in previous roles.
✨Tip Number 3
Research the latest trends in retail and customer service, especially within the greeting card industry. Being knowledgeable about current market dynamics can set you apart and show your enthusiasm for the position.
✨Tip Number 4
Network with current or former employees of Card Factory on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Team Leader at Card Factory. Tailor your application to highlight how your skills and experiences align with their focus on customer experience and operational excellence.
Highlight Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led teams, driven performance, and created a positive team culture in previous roles.
Showcase Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences where you put customers first. Mention any initiatives you’ve taken to enhance customer satisfaction or improve service standards.
Tailor Your Application: Customise your CV and cover letter for this position. Use keywords from the job description, such as 'commercially minded' and 'engaging team player', to ensure your application resonates with the hiring team.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously prioritised customer service and how you can bring that passion to the Team Leader role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team in the past. Highlight any experiences where you motivated others or resolved conflicts effectively.
✨Be Data Savvy
Since the role involves reviewing store performance data, be ready to talk about your experience with data analysis. Discuss how you've used data to drive decisions or improve team performance in previous roles.
✨Emphasise Team Culture
Talk about your approach to building a positive team culture. Share strategies you've used to engage team members and create an environment focused on exceptional service and collaboration.
