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For Companies At a Glance
- Tasks: Lead a team to ensure exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a vibrant team celebrating life moments while developing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive attitude required.
- Other info: This is a fixed-term contract until 31/05/2026; apply early as vacancies may close soon.
The predicted salary is between 24000 - 36000 £ per year.
Contracted Hours Available: 12
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
About The Job
Location: Bury St Edmunds
Contracted Hours Available: 12
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day‑to‑day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led teams, improved customer satisfaction, and driven sales in previous roles.
✨Tip Number 3
Showcase your analytical skills by being prepared to discuss how you’ve used data to make informed decisions in past positions. Highlight any specific metrics you’ve improved and how that contributed to overall store performance.
✨Tip Number 4
Engage with current employees or read reviews about working at Card Factory. This can provide insights into the company culture and expectations, which you can reference in your discussions to show your genuine interest in the team environment.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Leadership Experience: Emphasise any previous leadership roles or experiences in your CV and cover letter. Provide specific examples of how you've successfully led a team, improved customer satisfaction, or driven sales growth.
Showcase Customer-Centric Mindset: Demonstrate your passion for customer service in your application. Include anecdotes that illustrate your commitment to enhancing customer experiences and how you’ve contributed to a positive team culture.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'operational excellence' and 'commercially minded', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples from your past experiences where you went above and beyond to enhance customer satisfaction.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Highlight specific instances where you motivated your team or resolved conflicts effectively.
✨Be Commercially Minded
Familiarise yourself with basic retail performance metrics. Be ready to discuss how you would analyse store performance data to drive sales and improve customer service.
✨Exude Positivity and Enthusiasm
A positive attitude can be contagious! During the interview, maintain an upbeat demeanour and show your excitement about the role and the company culture at Card Factory.
