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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive store success.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a vibrant team celebrating life moments while growing your career in retail.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive attitude required.
- Other info: Genuine career prospects available; apply early as the vacancy may close soon.
The predicted salary is between 24000 - 36000 £ per year.
About the job
Location: Grays Shopping Centre
Contracted Hours Available: 12
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer-centric approach. Understanding their mission to celebrate life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you improved customer service or operational efficiency, as this will showcase your leadership skills and commercial mindset.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices will not only impress your interviewers but also show that you're proactive and forward-thinking.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for joining the team.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as this is crucial for the role.
Emphasise Customer-Centric Approach: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to enhancing customer experiences and how you have contributed to a positive team culture.
Tailor Your Application: Make sure your CV and cover letter are tailored specifically for Card Factory. Use keywords from the job description and reflect the company's values and mission in your writing to show you are a great fit.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same as a Team Leader.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you can motivate and inspire others, especially in the absence of a Store Manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you would use data to drive store success. Show that you understand the importance of commercial growth and how it impacts the overall business.
✨Emphasise Team Culture
Talk about your experience in fostering a positive team culture. Share strategies you've used to engage team members and create an enthusiastic work environment that prioritises customer service.
