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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships.
- Why this job: Be part of a passionate team celebrating life's moments with customers.
- Qualifications: Must have leadership skills and a customer-centric mindset.
- Other info: Exciting prospects for growth in a fast-paced retail environment.
The predicted salary is between 24000 - 36000 £ per year.
# Team Leader## About the job**Location: West End Retail Park****Contracted Hours Available: 17**We’re on the lookout for a friendly and upbeat Team Leaderto bring energy, positivity, and great vibes to our store! In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving. What we’re looking for: * Good leadership skills people want to follow—positive, proactive, and full of energy.* You\’re curious by nature, always learning, and eager to see the bigger picture.* You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.* Step up, stay flexible, and set the tone by getting things done.* You’re fair, open to feedback, and thoughtful in how you make decisions.* You genuinely care about people, support growth, and help create a positive team vibe.The following content displays a map of the job\’s location.| OpenStreetMap contributors### Team Leader* **Salary** £12.49 Per Hour* **Frequency** Hourly* **Job Reference** cardfac/TP/1120/30976* **Contract Type** Permanent* **Working Hours** 17* **Closing Date** 8 March, 2026* **Location** West End Retail Park Crow Road Glasgow, United Kingdom* **Posted on** 6 February, 2026 #J-18808-Ljbffr
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready to share specific examples that demonstrate your ability to drive performance and create a positive team culture.
✨Tip Number 3
Research the Glasgow Shawlands store and its performance metrics. Being knowledgeable about the store's operations and challenges will show your genuine interest in the role and your proactive approach.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team or improved customer service in previous roles.
Highlight Customer Focus: Since the role is customer-centric, make sure to include any relevant experience that demonstrates your commitment to excellent customer service. Use metrics or feedback to illustrate your impact.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for the role and the company. Mention why you want to work at Card Factory and how you can contribute to their mission of celebrating customers' life moments.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
As a Team Leader, your role revolves around enhancing customer experiences. Be prepared to share examples of how you've previously prioritised customer satisfaction and how you plan to continue doing so at Card Factory.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing specific instances where you've successfully led a team. Emphasise your ability to motivate others and create a positive team culture, which is crucial for this role.
✨Be Commercially Minded
Understand the commercial aspects of the retail environment. Familiarise yourself with basic store performance metrics and be ready to discuss how you can contribute to achieving commercial growth for Card Factory.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Prepare scenarios from your past experiences that showcase your forward-thinking approach and ability to maintain high standards under pressure.
