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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, apprenticeships, and wellness programmes.
- Why this job: Be part of a vibrant team celebrating life's moments in a fast-paced environment.
- Qualifications: Passionate about customer service, with leadership skills and a positive mindset.
- Other info: Exciting career prospects await in our new Parkstone store opening August 2025.
The predicted salary is between 28800 - 43200 £ per year.
About the job
Location:Poole High Street
Contracted Hours Available:16
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight your leadership skills and how you've driven excellent service, as this is crucial for the Team Leader role.
✨Tip Number 3
Research the Parkstone area and the local community. Being knowledgeable about the customers you’ll serve can demonstrate your commitment to providing tailored service and celebrating their life moments.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and leadership roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive excellence.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've successfully led teams or improved customer experiences in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for providing excellent customer service. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully led teams in the past. Highlight specific instances where you motivated your team or resolved conflicts, showcasing your ability to lead effectively in a retail environment.
✨Understand Store Performance Metrics
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you would use data to drive improvements in store performance and customer satisfaction, demonstrating your commercial mindset.
✨Engage with the Company Culture
Research Card Factory's mission and values, and be prepared to discuss how you can contribute to their culture. Showing that you understand and align with their focus on celebrating life moments will set you apart as a candidate.
