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- Tasks: Lead a team to ensure exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and training opportunities.
- Why this job: Be part of a vibrant team celebrating life moments while growing your career in retail.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive mindset required.
- Other info: Apply early as we may close applications once we receive enough candidates.
The predicted salary is between 24000 - 36000 £ per year.
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You\’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
Salary £12.49 Per Hour
Frequency Hourly
Job Reference cardfac/TP/958/30907
Contract Type Permanent
Closing Date 26 February, 2026
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Locations
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to create a positive experience for customers in previous roles.
✨Tip Number 2
Familiarise yourself with Card Factory's products and services. Being knowledgeable about their offerings will demonstrate your enthusiasm and commitment to the brand.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate teams. Think of instances where you've successfully led a team, especially in challenging situations, to showcase your strong leadership skills.
✨Tip Number 4
Be ready to talk about your understanding of store performance metrics. Highlight any experience you have with analysing data to drive sales and improve customer satisfaction.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases your leadership experience, customer service skills, and any relevant achievements. Use clear headings and bullet points to make it easy to read, and quantify your successes where possible.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've led teams or improved customer experiences in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you foster a positive team culture and drive performance, especially in the absence of a manager.
✨Be Commercially Minded
Familiarise yourself with the store's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales targets and how to achieve them.
✨Engage with Enthusiasm
During the interview, maintain a positive and forward-thinking attitude. Engage with your interviewers by asking insightful questions about the company culture and how you can contribute to the team's success.
