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For Companies At a Glance
- Tasks: Lead the store team and ensure exceptional customer service daily.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts.
- Benefits: Enjoy a 25% discount, financial support, and opportunities for apprenticeships.
- Why this job: Be part of a vibrant team celebrating life's moments with customers.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Apply early as the vacancy may close once enough applications are received.
The predicted salary is between 24000 - 36000 £ per year.
Contracted Hours Available: 8.5
About The Job
Location: Card Factory, Unit 9 Wharfside Shopping Centre, Penzance, TR18 2GB
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer service philosophy. Understanding their commitment to celebrating life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've motivated teams and improved customer experiences, as this will showcase your suitability for the Team Leader position.
✨Tip Number 3
Research current trends in the retail industry, especially those related to greeting cards and gifts. Being knowledgeable about market dynamics can help you engage in meaningful conversations during interviews and show your commercial awareness.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and tailoring your approach.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as these are key aspects of the role.
Emphasise Customer-Centric Approach: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to enhancing customer experiences and how you have contributed to a positive team culture.
Highlight Commercial Awareness: Mention any experience you have with analysing performance data or driving commercial growth. This will show that you understand the business side of retail and can contribute to the company's success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've gone above and beyond to provide excellent service in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and experiences. Highlight situations where you successfully led a team, especially in challenging circumstances, and how you motivated others to achieve their best.
✨Be Commercially Minded
Familiarise yourself with basic retail metrics and be ready to discuss how you can contribute to commercial growth. Think about how you can analyse store performance data to drive improvements.
✨Engage with Enthusiasm
During the interview, show your engaging personality. Be enthusiastic about the role and the company, as this will reflect your potential to foster a positive team culture.