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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's leading retailer of greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life's moments in a fast-paced, supportive environment.
- Qualifications: Must be customer-centric, have leadership skills, and be commercially minded.
- Other info: Exciting prospects for growth and development await the right candidate.
The predicted salary is between 24000 - 36000 £ per year.
Overview
We’re on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store!
Location: Falmouth 605
Contracted Hours Available: 12
In this role, you’ll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager’s away, you’ll step up and keep things running smoothly with confidence and care.
The day to day
You’ll play a key role in the day-to-day running of the store—creating great customer experiences and driving commercial success. You’ll lead by example, showing what great service looks like and bringing the cardfactory Way to life. Along the way, you’ll help others grow while continuing to build your own skills. With your energy and commercial know-how, you’ll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. And by keeping an eye on the numbers, you’ll help make sure everything’s running smoothly, and the team is thriving.
About You
What we’re looking for:
- Good leadership skills people want to follow—positive, proactive, and full of energy.
- You\’re curious by nature, always learning, and eager to see the bigger picture.
- You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
- Step up, stay flexible, and set the tone by getting things done.
- You’re fair, open to feedback, and thoughtful in how you make decisions.
- You genuinely care about people, support growth, and help create a positive team vibe.
Why join us
If you’re ready to take the next step in your leadership journey, this could be the perfect opportunity. At cardfactory, we’re all about celebrating people—and that includes you. You’ll be supported every step of the journey, with opportunities to grow, lead, and shine. We’ll back your potential, cheer on your progress, and help you grow.
Sound like a perfect fit? Apply today and let’s make every day a celebration!
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their passion for celebrating customers' life moments will help you align your answers during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Prepare examples of how you've demonstrated leadership skills in previous roles. Think about times when you motivated a team or improved customer service, as these experiences will resonate well with the hiring managers.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices can give you an edge in discussions and show that you're proactive about improving store performance.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with what Card Factory is looking for.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team, improved customer service, or contributed to commercial growth.
Emphasise Customer Focus: Since the role is customer-centric, make sure to include any relevant experience that demonstrates your commitment to excellent customer service. Use phrases that reflect your passion for celebrating customers' life moments.
Craft a Compelling Cover Letter: Write a personalised cover letter that not only introduces yourself but also explains why you are excited about the opportunity at Card Factory. Highlight your enthusiasm for the brand and how you can contribute to their success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences in your past roles, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure that everyone is focused on delivering exceptional service.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can contribute to commercial growth. Showing that you understand store performance data will impress the interviewers.
✨Engage with Enthusiasm
During the interview, maintain a positive and engaging attitude. Being an enthusiastic team player is crucial for this role, so let your personality shine through and connect with the interviewers.
