At a Glance
- Tasks: Lead a team to ensure exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, training opportunities, and more perks.
- Why this job: Be part of a dynamic team celebrating life's moments while developing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive attitude required.
- Other info: Apply early as we may close applications once we receive enough interest.
The predicted salary is between 21600 - 36000 £ per year.
Job Introduction
Location:
Contracted Hours Available:
Role Responsibility
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.
With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centered on customer satisfaction. You will lead store teams, especially in the absence of the Store Manager, ensuring high standards and exceptional service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a passion for excellent service.
- Demonstrates strong leadership skills.
- Positive and forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- An engaging and enthusiastic team player.
Package Description
About the Company
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer. This includes significant investment in our colleagues and creating opportunities in a dynamic, fast-paced environment.
We offer a range of benefits to support your physical, mental, and financial well-being:
- 25% colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support (including Education Tools and Salary Advance)
- Seasonal incentive schemes
- Opportunities for Retail Apprenticeships
- Access to training and development
- Discounted mobile contracts
- Discounts at hundreds of UK retailers
- Employee Assistance Programme for mental, physical, and financial support
This role offers genuine prospects for the right candidate. If you are interested, please apply now. We reserve the right to close the vacancy once sufficient applications are received, so early application is advised. No agencies, please.
Sportswift Ltd T/A Card Factory
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of your leadership experience, especially in retail or customer service settings. Be ready to discuss how you've successfully led teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Showcase your commercial awareness by researching current trends in the greeting card and gift industry. Being able to discuss these insights can demonstrate your passion for the role and the business.
✨Tip Number 4
Engage with current employees or read reviews about working at Card Factory. This can provide valuable insights into the company culture and help you tailor your approach to fit their expectations.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences. Mention any initiatives you’ve taken to enhance customer experience or resolve issues effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you are a great fit for the Team Leader position at Card Factory.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure high standards, especially in challenging situations.
✨Be Commercially Minded
Familiarise yourself with the company's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales targets and how to achieve them.
✨Engage with Enthusiasm
During the interview, maintain a positive and forward-thinking attitude. Engage with your interviewers by asking insightful questions about the company culture and team dynamics, showing that you're an enthusiastic team player.