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For Companies At a Glance
- Tasks: Lead store teams, ensuring exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and learning opportunities.
- Why this job: Be part of a vibrant team celebrating life moments while growing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership, and commercially minded.
- Other info: Genuine career prospects in a fast-paced, supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Role Responsibility
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.
With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a passion for delivering excellent service.
- Demonstrates strong leadership skills.
- Positive, forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package Description
About the Company
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.
We offer a wide range of benefits to support your physical, mental, and financial well-being, including:
- 25% colleague discount in-store and online
- Financial Wellbeing Support, including Education Tools and Salary Advance
- Seasonal incentive schemes
- Opportunities for Retail Apprenticeships
- Access to learning and development content
- Discounts across UK retailers
- Employee Assistance Programme for mental, physical, and financial support
This role offers genuine prospects for the right candidate. If you\’re interested and meet the criteria, click \’Apply Now\’.
We reserve the right to close the vacancy early once sufficient applications are received, so early application is advised.
Location: Bath Street, The Albion Centre, Ilkeston, United Kingdom
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Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led teams and improved customer satisfaction in previous roles.
✨Tip Number 3
Research the latest trends in the retail industry, especially those related to greeting cards and gifts. Being knowledgeable about current market dynamics can set you apart as a commercially minded candidate.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide valuable insights into the company culture and expectations for the Team Leader role, which can help you tailor your approach.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their needs.
Showcase Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully led teams or improved customer satisfaction in previous roles.
Highlight Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences. Mention any initiatives you’ve taken to enhance customer experience or resolve issues effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you want to join Card Factory and how you can contribute to their success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure high standards of service.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can use data to drive sales and improve store performance. Show that you understand the importance of commercial growth.
✨Engage with Enthusiasm
During the interview, maintain a positive and forward-thinking attitude. Engage with your interviewers by asking insightful questions about the company culture and team dynamics, showing that you're an enthusiastic team player.
