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- Tasks: Lead a team to deliver exceptional customer service and support store goals.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life moments in a fast-paced, supportive environment.
- Qualifications: Must have leadership skills, a customer-centric mindset, and be commercially minded.
- Other info: Exciting prospects await; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
Location: Unit 22 Longfield centre, Prestwich M25 1AY
Contracted Hours Available: 14
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellence service.
- You will be able to demonstrate good leadership skills.
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
About the Company: Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer service philosophy. Understanding their commitment to celebrating life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of how you've successfully led a team in the past. Highlight specific instances where you improved customer experience or operational efficiency, as these are key aspects of the Team Leader role.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices can set you apart and show that you're proactive and commercially minded.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with their needs.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer service, as these are key aspects of the role.
Emphasise Customer Focus: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to enhancing customer experiences and how you have contributed to a positive team culture.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for customer service during the interview. Share examples of how you've gone above and beyond to create memorable experiences for customers in previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific examples of how you've successfully led a team. Highlight any experience you have in motivating others and driving performance.
✨Be Commercially Minded
Familiarise yourself with basic retail metrics and be ready to discuss how you can contribute to the store's commercial growth. Showing that you understand the business side of retail will impress the interviewers.
✨Engage with Enthusiasm
During the interview, maintain a positive and engaging attitude. Show that you're not just a team player but also someone who can inspire and uplift those around you, which is crucial for a Team Leader role.
