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- Tasks: Lead store teams, support the Store Manager, and ensure exceptional customer service.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, seasonal incentives, and training opportunities.
- Why this job: Be part of a passionate team celebrating life moments while driving store success.
- Qualifications: Strong leadership skills, customer-focused, and comfortable with performance data.
- Other info: Apply early as we may close applications once we receive enough candidates.
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfil this. With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centred on customer satisfaction. You will lead store teams in the absence of the Store Manager and ensure high standards and exceptional service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a drive for excellent service.
- Demonstrates strong leadership skills.
- Positive and forward-thinking.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package and Company Overview
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategy to become a true Omni-channel retailer, investing significantly in our colleagues and creating growth opportunities in a fast-paced environment. We offer benefits supporting your physical, mental, and financial well-being, including:
- 25% colleague discount in-store and online
- Financial Wellbeing Support (Education Tools, Salary Advance)
- Seasonal incentives
- Opportunities for Retail Apprenticeships
- Access to training and development
- Discounts across UK retailers
- Employee Assistance Programme for mental, physical, and financial support
If this role aligns with your career goals, click "apply now". We reserve the right to close the vacancy early once sufficient applications are received, so early application is advised.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on celebrating life moments will help you align your responses during interviews, showcasing your passion for customer experience.
✨Tip Number 2
Prepare examples of your leadership experience that demonstrate your ability to drive team success and enhance customer satisfaction. Be ready to discuss how you've motivated teams in previous roles.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices will show your commitment to operational excellence and your readiness to contribute to Card Factory's growth.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Skills: In your CV and cover letter, provide specific examples of your leadership experience. Mention situations where you successfully led a team or improved customer satisfaction, as this is crucial for the role.
Emphasise Customer-Centric Approach: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to enhancing customer experiences and how you have contributed to a positive team culture.
Highlight Commercial Awareness: Mention any experience you have with reviewing performance data or driving commercial growth. This could include examples of how you have previously contributed to sales targets or improved store performance.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same as a Team Leader.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight your ability to motivate others and maintain high standards in service.
✨Be Commercially Minded
Familiarise yourself with the store's performance data and be ready to discuss how you can contribute to commercial growth. Show that you understand the importance of sales targets and customer satisfaction.
✨Engage with Enthusiasm
During the interview, display your engaging personality and enthusiasm for the role. Remember, as a Team Leader, you'll need to inspire your team, so let your passion shine through!
