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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1000 stores.
- Benefits: Enjoy 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life's moments while growing your career in retail.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Exciting prospects await in a fast-paced environment with a commitment to colleague development.
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
Location: Droylsden
Contracted Hours Available: 16
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and develop a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellent service.
- You will be able to demonstrate good leadership skills.
- Positive forward thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
About the Company
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020, we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy involves significant investment into our colleagues across the business, creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.
Benefits
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and customer service philosophy. Understanding their commitment to celebrating life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully motivated a team and improved customer satisfaction in previous roles.
✨Tip Number 3
Research the latest trends in retail and customer experience. Being knowledgeable about current industry practices can set you apart and show that you're proactive and commercially minded.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position at Card Factory. Tailor your application to highlight how your skills and experiences align with their needs.
Highlight Leadership Skills: Emphasise your leadership abilities in your CV and cover letter. Provide specific examples of how you've successfully led a team, driven customer service excellence, or improved store performance in previous roles.
Show Passion for Customer Experience: Demonstrate your passion for customer service in your application. Share anecdotes that illustrate your commitment to putting customers first and creating memorable experiences.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same at Card Factory.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and ensure that everyone is aligned with the company's goals.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you can use data to drive sales and improve store performance. Showing that you understand the business side of retail will impress the interviewers.
✨Engage with Enthusiasm
As an engaging team player, it's important to convey your enthusiasm during the interview. Be personable, ask questions, and show that you're excited about the opportunity to contribute to the Card Factory family.
