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- Tasks: Lead and inspire store teams to deliver exceptional customer service and drive sales.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, training opportunities, and seasonal incentives.
- Why this job: Be part of a vibrant team celebrating life moments while growing your leadership skills.
- Qualifications: Passionate about customer service, strong leadership skills, and a positive attitude required.
- Other info: Exciting career prospects in a fast-paced environment; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family and help fulfil this. With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success.
As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centred on the customer. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a passion for delivering excellent service.
- Demonstrates strong leadership skills.
- Positive and forward-thinking.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package & About the Company
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aimed at becoming a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.
We offer a wide range of benefits to support your physical, mental, and financial well-being, including:
- 25% colleague discount in-store and online
- Financial wellbeing support, including education tools and salary advances
- Seasonal incentives
- Opportunities for Retail Apprenticeships
- Access to training and development content
- Discounts at hundreds of UK retailers
- Employee Assistance Programme for mental, physical, and financial support
This is an exciting role with genuine prospects. If you’re interested, click 'apply now'. We reserve the right to close this vacancy early once sufficient applications are received. Apply early to avoid disappointment.
Location: Guiseley, RP Park Rd, Guiseley, United Kingdom
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on celebrating customers' life moments will help you align your responses during any interviews or discussions, showcasing your passion for customer experience.
✨Tip Number 2
Prepare examples of your leadership experience that demonstrate your ability to motivate and engage a team. Think about specific situations where you've successfully led a team to achieve goals, as this will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your understanding of retail performance metrics. Being comfortable discussing store performance data will show that you're commercially minded and ready to contribute to the store's success from day one.
✨Tip Number 4
Demonstrate your enthusiasm for the role by engaging with Card Factory's social media and community initiatives. Showing that you're already invested in their culture can set you apart from other candidates.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Team Leader at Card Factory. Highlight your customer-centric approach and leadership skills in your application.
Tailor Your CV: Customise your CV to reflect your experience in retail and leadership. Emphasise any previous roles where you have driven team success or improved customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for celebrating customers' life moments. Mention specific examples of how you've delivered excellent service and led teams effectively.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as data analysis for store performance, commercial awareness, and your ability to foster a positive team culture.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same at Card Factory.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you can motivate and engage your team, especially in the absence of the Store Manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you would use data to drive store success. Show that you understand the importance of commercial growth and how it impacts the overall business.
✨Engage with Enthusiasm
During the interview, convey your positive attitude and enthusiasm for the role. Engage with the interviewer by asking insightful questions about the company culture and team dynamics, showing that you're a team player.
