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For Companies At a Glance
- Tasks: Lead the store team, ensuring exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, training opportunities, and more perks.
- Why this job: Be part of a passionate team celebrating life moments while growing in a dynamic environment.
- Qualifications: Strong leadership skills, customer-focused, and a positive, engaging attitude required.
- Other info: Apply early as we may close applications once we find the right fit.
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfil this. With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving the success of our stores. As a Team Leader, you will support your Store Manager in achieving goals related to commercial growth and developing a team culture centred on exceptional customer service. You will lead the store team in the absence of the Store Manager, ensuring high standards and outstanding service every day.
The Ideal Candidate
- Passionate about celebrating our customers’ life moments.
- Customer-centric with a passion for delivering excellent service.
- Demonstrates strong leadership skills.
- Positive and forward-thinking approach.
- Comfortable reviewing store performance data.
- Commercially minded.
- Engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over one thousand stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true omnichannel retailer, with significant investments in our colleagues and opportunities to grow in a fast-paced environment. We offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% colleague discount in-store and online
- Financial Wellbeing Support including financial education tools and salary advances
- Seasonal incentive schemes
- Opportunities to apply for Retail Apprenticeships
- Access to training and development content
- Discounts across numerous UK retailers
- Employee Assistance Programme for mental, physical, and financial support
This is an exciting opportunity with genuine prospects for the right candidate. If this role aligns with your career aspirations, apply now.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on celebrating customers' life moments will help you align your responses during interviews and demonstrate your passion for the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or customer service settings. Be ready to discuss how you've successfully led a team, handled challenges, and improved customer satisfaction.
✨Tip Number 3
Research the latest trends in retail and customer service. Being knowledgeable about current industry practices can set you apart and show that you're proactive and commercially minded.
✨Tip Number 4
Network with current or former employees of Card Factory if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight how your skills and experiences align with their expectations.
Showcase Leadership Skills: Emphasise your leadership experience in your CV and cover letter. Provide specific examples of how you've successfully led a team or improved customer service in previous roles.
Highlight Customer-Centric Approach: Demonstrate your passion for customer service by sharing relevant experiences. Mention any initiatives you’ve taken to enhance customer satisfaction or improve store performance.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use it to explain why you want to join Card Factory and how you can contribute to their success.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you motivate others and handle challenges, especially in the absence of a manager.
✨Be Commercially Minded
Familiarise yourself with the store's performance data and be ready to discuss how you would use this information to drive sales and improve operations. Show that you understand the importance of commercial growth.
✨Engage with Enthusiasm
During the interview, be an engaging and enthusiastic participant. Show your potential employer that you're not just a team player but also someone who can inspire and uplift the team culture within the store.
