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- Tasks: Lead a team to deliver exceptional customer service and operational excellence.
- Company: Join Card Factory, the UK's top retailer for greeting cards and gifts with over 1,000 stores.
- Benefits: Enjoy a 25% discount, financial support, and opportunities for apprenticeships and development.
- Why this job: Be part of a passionate team celebrating life's moments while growing your career in a dynamic environment.
- Qualifications: Must be customer-focused, have leadership skills, and be commercially minded.
- Other info: Exciting prospects await; apply early to secure your chance!
The predicted salary is between 24000 - 36000 £ per year.
We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.
Location: Ashbourne, Derbyshire
Contracted Hours Available: 17
With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to deliver commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.
The Ideal Candidate
- You will be as passionate about celebrating our customers’ life moments as we are.
- Is customer centric with a passion for driving excellent service.
- You will be able to demonstrate good leadership skills.
- Positive forward-thinking approach.
- Is comfortable reviewing store performance data.
- Commercially minded.
- Is an engaging and enthusiastic team player.
Package Description
Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial well-being:
- 25% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Opportunity to apply for Retail Apprenticeships
- Access to blended learning and development content
- Discounted mobile phone contracts
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
Team Leader employer: Card Factory
Contact Detail:
Card Factory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Card Factory's values and mission. Understanding their focus on customer experience and operational excellence will help you align your answers during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples of your leadership experience that demonstrate your ability to drive team performance and enhance customer satisfaction. Be ready to discuss specific situations where you've successfully led a team or improved service standards.
✨Tip Number 3
Research the local market trends in Ashbourne and how they might affect Card Factory. Being knowledgeable about the competition and customer preferences can give you an edge in discussions about commercial growth strategies.
✨Tip Number 4
Show enthusiasm for the role and the company culture during your interactions. Engaging positively with the interviewers and expressing your passion for celebrating customers' life moments can make a lasting impression.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Highlight your relevant experience in customer service and leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your leadership abilities, customer-centric approach, and any experience with performance data analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you can contribute to the Card Factory's success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Card Factory
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for celebrating customers' life moments. Share examples of how you've previously enhanced customer experiences and how you plan to do the same in this role.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and provide specific instances where you've successfully led a team. Highlight how you can motivate others and drive performance, especially in the absence of a Store Manager.
✨Be Commercially Minded
Familiarise yourself with retail performance metrics and be ready to discuss how you would use data to improve store performance. Show that you understand the importance of commercial growth in a retail environment.
✨Engage with Enthusiasm
As an engaging team player, it's crucial to convey your enthusiasm during the interview. Be prepared to share how you foster a positive team culture and encourage collaboration among team members.
